U.S. Bank Branch Westown Pkwy, West Des Moines

U.S. Bank Branch Reviews

• J

  Jen Hamilton
  1

  This branch is the worst. We have been coming here for years, and it has gone completely down hill. The employees are rude. Not to mention they screw up my deposits every time! Oh and good luck reaching the branch by phone to fix their mistakes. **Update.....absolutely NOTHING has changed at this branch! Been going to the branch at 50th and EP True even though it is out of my way, but was in a hurry yesterday. SO, I ran into this Westown branch. They are still incredibly rude and unprofessional, and I mean EVERYONE from the tellers to management. Save yourself the frustration and go to a different branch....I've had nothing but great experiences with the one at 50th and EP True. **

  Response from the owner

  We're sorry we’ve let you down, Jen. Please know it is never our intention to leave you feeling this way. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 4344. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• E

  Edward Myers
  1

  You go into the bank at opening 9:00am and there are no tellers at their post, at 9:05 they start to arrive, gather for some conversation and then go to the vault to get their cash drawer. They then spend another five minutes playing with the cash drawer. Know acknowledgement that you are standing there.It took me 20 minutes to get waited on to have a teller tell that this is old fashion lobby customer service..This Location has know idea what customer service or where it came from. I later tried to call the manager through their phone system and could not get in by promoting their system.This branch needs a management chance, how about somebody who cares about customers!

  Response from the owner

  It is our goal to help our customers in a timely manner. I'm sorry we let you down. It is our goal to help our customers in a timely manner. I'm sorry we let you down. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 1268. One of us will be happy to give you a call within 2 business days. All the best. ^Michael

• N

  Nikki Snyder
  1

  The slowest branch by far. Was told last time I was there that it would cost me $10 to split my check into 2 accounts. Something I can do for free on the app. Just left the same teller, after waiting in the lobby for several minutes while she counted atm deposits. Meanwhile several other people were helped by the teller next to her while I stood waiting. I’d rather fight Fleur and Ingersoll road construction to go to the other branches. I’ll be avoiding this one at all costs.

  Response from the owner

  We are sorry we’ve let you down, Nikki. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize for the extended wait time. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 4803. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• K

  Kelly Coenen
  1

  I experienced poor customer service at this branch. They refused to notarized a document when I am an authorized representative of my company and have never had an issue before at a US Bank branch or any other bank for that matter- and I’m a client of US Bank. The personnel were trying to rationalize why I was signing on behalf of my company, when I explained I would sign with my name and title with the company. I was turned away after hearing them converse loudly in the back about this. They seemed to not understand the role of a notary.

  Response from the owner

  We’re sorry we’ve let you down in providing exceptional service, Kelly. It’s never our goal to leave you feeling this way. If you'd like to discuss your concerns further, please send us an email with your phone number to [email protected], including reference number 10421. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• O

  Oli Cen
  1

  First of all I’m pregnant and this location doesn’t have a restroom. Secondly I try to withdraw a measly $500 of my own money at the counter and the lady asked me to sign four things prior, fine. Then ask me that I write my SSN and occupation down on a recipe. Come one now. I could have went to an ATM for a 5th of the hassle. Do better.

  Response from the owner

  Hello Oli, Thanks for reaching out with your review. I'm sorry that your visit left you feeling frustrated. To comply with current banking regulations, there are some pieces of information we must obtain and occasionally verify when handling cash transactions. Should you like to discuss this further, please send us an email at [email protected] with your phone number and reference number 10177. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• N

  Nancy Brace
  5

  I wish I could give more stars! I have been a US bank customer for 20 years and have liked the features and services provided. Problems are when people/ and branches have the time to shine, however. I rarely experience issues but I did this time. Rob Rauch was amazing to work with. I had to work and my husband stopped by and explained the technical error and how it needed to be fixed urgently. Rob Rauch was extremely understanding and friendly and got it handled, when multiple phone calls to their call desk had said "nothing can be done". I greatly appreciate the fast and friendly service and understanding when we needed it the most!!! THANKS for BEING AMAZING!

  Response from the owner

  Hello, Nancy! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments to Rob and his team so they know how much you appreciate them. We hope you have a wonderful day! The U.S. Bank Social Media Team

• A

  Andrea Gallagher
  5

  If I could give more than 5 stars I would! I have had accounts with US Bank for 10 years and recently relocated to Georgia, where there are no bank branches, both Bobby and Joseph were absolutely incredible in helping me traverse some of the big hiccups that occur when you move to a new state with new rules, and no bank branches! Best customer service I've experienced in any industry for a long time. Thank you!!

• C

  Clint Nielsen
  1

  If I could give zero stars I would. On 1.6.18 – I visited the Westown West Des Moines branch with a copy of my mother's Death Certificate, Tax ID, Letters of Appointment, and proof of identification. The purpose of my visit was to move funds from savings to checking for paying some of the funeral expenses. The teller referred me to a Mr. Robert Rauch. Immediately upon meeting Mr. Rauch he offered no condolences and acted like it was a waste of his time having to deal with my request. He informed me that there was nothing he could do for me, and that I was not listed as an authorized signer on the account. Mr. Rauch refused to look at any of the paperwork I provided, and immediately got on the phone to speak with what he referred to as the “back office.” I provided Jason Hamer’s name, the history of the issue, and proceeded to conference in my sister. Throughout this process he exhibited disinterest in hearing anything we had to say, and had an accusatory attitude that made my sister and I were trying to do something wrong. Mr. Rauch also indicated that another branch “broke the rules,” as wasn’t supposed to transfer from savings to checking. I pleaded with Mr. Rauch that we needed to make this transfer to pay outstanding funeral expenses. At no point did he ever look up from his computer or treat me like a human being as he rudely drank his large fountain soda. Disgusted by his unprofessional demeanor, I collected my belongings and proceeded to leave. I informed him that he needed to work on his customer service skills, and that my mother just passed suddenly. Mr. Rauch replied “Oh do I?” while leaning back in his chair sipping on his large fountain drink. I proceeded to leave. Mr. Rauch’s smug and unprofessional behavior is the impetus for this communication. I have never been treated with such disdain and condescension in my time working with this branch.

• M

  Mandy Jackson
  1

  sitting in drive through since lobby doesn't open until 9. A car ahead of me, and I've been waiting in the same spot for 20 minutes!!! Not impressed! Either the customer is taking up the time, or the employees. Either way it should not take 20 minutes to wait in the drive through!

  Response from the owner

  Hello Mandy, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak in greater detail about your experience with a customer care representative, please feel free to reach out to them by calling 877-654-4918. Kind regards, The U.S. Bank Social Media Team

• D

  Doris Gbah
  1

  Thought this was the best bank but this bank actually suck. Rude employee , rude on the phone and rude in person! They can never understand the customer , every time I go in there someone want to give me attitude. About to switch to a different bank because I can't stand most of the employee behavior , worst experience every time. Wish I knew from the jump I will never signed up with them.