Bank of America (with Drive-thru services) Westown Pkwy, West Des Moines

Bank of America (with Drive-thru services) Reviews

• D

  Darien Green
  1

  Currently in the bank now. There is a long line on a Friday afternoon. There’s multiple workers here but only 1 person working behind desk. Also, drive-thru is closed for what reason???? Do better! Looking a bit lazy in here. Customers walking straight out

  Response from the owner

  Hi Darien, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• C

  Curtis Masterson
  1

  PROS: Opening an account online is simple. I like the mobile app CONS: Only open until 4pm and not open at all on saturdays The depoit holds are outrageous if you cash like a $500 check none of it is available right away and only part of it is available the next day. I made a deposit on 07/01 and most of MY MONEY wont be available to me until 07/07 this is ridiculous and im about to close my account because of this. All in all im not happy with bank of america, if they would fix the deposit issue it would be a much better bank and get much better reviews

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. We also have more info about holds and how to avoid them here: https://www.bankofamerica.com/deposits/deposit-holds-faqs/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• T

  Tiffany Meckna
  1

  Not impressed with the branch, I had to drive 2 hrs to this bank to get my account unlocked and the assistant manager was very rude and that's an understatement. She told me she had to walk away from me to stay calm, very unprofessional! I'll be making a complaint once manager is back in. Be careful doing business with Bank of America this has been a horrible experience!!

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• v

  vizo101z
  1

  Is not accepting deposits on a Tuesday ?? Why are you even a bank closing at 4 . No one wants to work these days no matter how much they even do ridiculous …

  Response from the owner

  Hi. We'd like to find out more about your experience and will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• A

  Anne Iles
  1

  My mother died and I closed her account but just got an email saying her bill is ready to pay. I’m so upset with Bank of America!!!!!

  Response from the owner

  Hi Anne, this is not the experience we want our clients to have and we're sorry to hear about your loss. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• A

  Avid Support
  1

  They have poor customer service. Drive thru always closed, takes 30 minutes inside to make a simple deposit.

  Response from the owner

  Hi. We appreciate your feedback. This will help us continue to improve our processes. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• M

  Maria Caldo
  2

  Waited 10 minutes in drive thru to be told to go to inside… and waited another 30 minutes to be helped. This place does not have enough staff. Especially when needing help with a business account.

  Response from the owner

  Hi, Maria. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• C

  Chaitra Sridhar
  1

  I would’ve given no stars but I gave one star so that they would allow me to write a review. I wanted to open an account and called them multiple times, I don’t even know what they do in there regardless of these many comments stating that they don’t answer calls. I’m just gonna go ahead to Wells Fargo. Not gonna waste my time here!

  Response from the owner

  Hi, Chaitra. We apologize for your experience and your feedback is important to us. You can also conveniently apply for an account by visiting our web site at http://go.bofa.com/NewAcct, or you can make an appointment to visit a financial center here http://go.bofa.com/bba. If you have any questions, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Matt Emmerson
  1

  Good luck getting someone to answer the phone at this local branch. Online they don't have any chat option. You have to go into the bank for any question that doesn't fit their cookie cutter options online or the automated phone answering service.

  Response from the owner

  Hi Matt. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

• V

  Vlad Tepes
  2

  I couldn't believe the bad ratings this bank has, but is true. If this had to be my local branch I would not have an account with Bank of America. Not welcoming, a little bit rude and understaffed.

  Response from the owner

  Hi Vlad. We're disappointed to hear that your experience with [financial center associate first name] wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines