U.S. Bank Branch N Main St, Crossville

U.S. Bank Branch Reviews

• A

  Amanda Milashus
  1

  Beware of US Bank!! Very poor experience! I had all of my accounts with us bank (checking, mortgage, credit cards, and was getting a savings account) I was going through the loan process for a fifth wheel was told to come pick up the check on Friday. I go to the bank it’s not ready. I waited three hours in town only to be told it’s not going to be ready that they can overnight the check to the dealership on Monday. Monday comes they still can’t get it together and now I am denied even though I have more than enough money in my account to cover the loan. Apparently US Bank does not want your money in their bank. I will never go through them again for anything.

  Response from the owner

  We’re sorry we’ve let you down in providing exceptional service, Amanda. It’s never our goal to leave you feeling this way. If you would like to discuss this further, please send us an email with your phone number to [email protected], including reference number 1048. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  Jim Dennis
  1

  Set in line 15 minutes to deposit a check because website said lobby was open for appoint only. Called after depositing the check and was told lobby is open. Ready to close account there if the lobby is to remain closed.

  Response from the owner

  Thanks for leaving us your review, Jim. I know how frustrating long wait times can be and I'm sorry for any inconvenience. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• S

  Susan Jones
  1

  I went to deposit money in my daughters account. I didn’t have the account number and the teller refused to look it up. I understand if I was trying to take money out but I was putting it in. My sons have a different bank and I have never had their account number either. It’s never been a problem though. This is the most difficult bank ever.

  Response from the owner

  Good morning, Susan. I understand the frustration this process created. This policy is in place to help reduce the risk of mistakes. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4567. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  Jedidiah Bowman
  1

  I've given this bank chance after chance over the years. They have made many a mistake, been rude on more than one occasion, and are the slowest bank I've ever seen. This Friday they told me that they couldn't do something involving cashing my checks. I drove to cookeville and they took care of me immediately. I implore anyone who is looking for a bank to look anywhere, and everywhere else. This place can't even cash checks properly.

  Response from the owner

  Hello Jedidiah, I’m sorry to hear you feel this way. We want to help as much as we can. If you would like to discuss this further, please email us your phone number. One of us will call you within 24-48 business hours. Our email address is [email protected]. Please also include reference number 1193. We look forward to speaking with you. Thank you for reaching out to us. ^Chrishawna

• T

  Terry Bowen
  1

  Why are negative stars not available for this Outfit? How do they stay in business? Lobby closed since last year because of "Covid". Lobby door says "use other door" "Other door" also says "use other door." Do they think this is funny? They charge $7 to cash a check on their own bank! What? Suggested the manager post a new sign on door saying"lobby closed" and asked to speak to the manager... she said "I am the manager". But, she is not about to label that door. A good place to open a new bank. Not enough money in the world for me to open an account here. RUN!

  Response from the owner

  Good morning Terry, thanks for taking the time to share your experience. I understand your frustration with the interactions you've had at this location. If you'd like to discuss your frustrations in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 1215. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• H

  Hanna Wright
  1

  I use the ATM to deposit money because I feel like I’m jumping through hoops when I go to a teller to do so. ATM ate my card. Teller did not care and was very rude about the fact that I would have to wait for a Wednesday to get it back. Also, it happened to the person behind me so it’s their ATM having issues. They have not put a note on there saying it should not be used, therefor allowing other customers to get their debit cards eaten. As if a pandemic isn’t already making it hard enough to pay bills, us bank is making it ten times harder. So thanks for that 👍🏼 Terrible customer service.

  Response from the owner

  Good morning Hanna, thanks for reaching out and sharing your experience. I am sorry that it hasn't been a good one. We'd like to ensure the situation gets addressed. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9780. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  Jocelyn Callaghan
  1

  Honestly the customer service isn’t the best and it’s hardly ever open. Closes at 3pm and not open on Saturday anymore. Very inconvenient for people with a life. Will be switching as soon as I have time.

  Response from the owner

  Thank you for taking the time to share your feedback, Jocelyn. We certainly don't want to lose your business. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• n

  nene fernandez
  1

  Why are banks still closed for lobby business ???😠. Restaurants are open, hospitals are open and schools. People have to waste gas and time sitting in the car for the window service. This is so backwards. The restaurants and grocery stores have more germs than the bank .

• O

  Ohana Labradors
  1

  Im looking for a new bank. One that has at least 2 out side atms and a drive up atm where you dont have to jump in front of cars to go to. I know im looking for a tall order. Any suggestions? Sitting in their parking lot wanting to make a deposit to pay bills and there only atm is down to bad there wasn't another atm to use.

  Response from the owner

  We are so sorry for the poor service, Ohana. Please know it is never our intention to take up more time than necessary to complete your banking tasks. Keep in mind you are able to complete most banking transactions online, through the app and at any of our ATMs. We appreciate your feedback. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9989. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• L

  Leslie Wattenbarger
  1

  Currently they are only open from 9-4 which is understandable under the circumstances, but they only have 1 teller trying her best to operate both lanes, and it isn't working. She needs HELP! When you can only get to the bank on your lunch hour, its rather frustrating to have to wait in the line so long you don't have time to do anything else. Unfortunately, this situation isn't much better during normal hours. There's never enough help!