U.S. Bank Branch Clark Ave, White Bear Lake

U.S. Bank Branch Reviews

• J

  Jessica Fleming
  1

  Absolutely love the downtown Stillwater branch, this White Bear Lake Branch is full of rude and arrogant tellers who behave like they do not have any time for you. I can honestly say there are two really great ones though. Everybody else that I have dealt with, and I’m there twice a week for the last 7 years, is just awful. I have tried being polite and friendly and asking how everybody’s doing, just nothing but bad attitudes. Just today, my math was questioned and I had to explain why I brought in $.17 to make the difference work… Really unbelievable. I will always drive to Stillwater when I have the time, and especially if I need some help with something important.

  Response from the owner

  Hi, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1987 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• E

  Evvie Punches
  1

  US Bank, White Bear Lake, MN does not employ competent persons in managing finances for any person. This branch has clearly violated the Electronic Fund Transfer Act (EFTA) a federal law, which protects consumers in providing important protections to consumers when they transfer funds electronically, including through the use of debit cards, and automatic withdrawals from a bank account. Even after the consumer has reported fraudulent activity on their account, US Bank continued to allow fraudulent transfers by this same entity/person. The issue was reported on May 24, now July 11th, the fraud claim still was not completed and the bank employees have denied any responsibility to the reporting issues on the banking side, in that we were told, the systems are not communicating with each other and that I will have to handle the reporting to Fraud Customer service myself. This is unlawful banking practice. Violation of Federal Law is not just ok.

  Response from the owner

  We’re very concerned with what you have mentioned in your review, Evvie. We certainly would like to speak with you to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 2166. One of our Ambassadors will call you directly . Thank you and we look forward to speaking with you soon. ^Larisa

• J

  Jenna Race
  5

  Nice clean branch of the bank. It was pretty quiet and I was helped right away. The teller was knowledgeable and fixed my issue right away.

  Response from the owner

  Thank you for taking the time to share your experience, Jenna. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kim

• D

  Dan “SnipeHT2”
  4

  I would like to thank Brad for his tremendous help!! He and his team went above and beyond, on my mortgage. Buying a house is always stressful. Brad was always available, when I was freaking out. If you need someone calm and competent, talk to Brad. He worked with the realtors and closing was easy. THANK YOU!

  Response from the owner

  Hello Dan. We are sorry to see that there was a wait to speak with a mortgage banker. In the future if you need assistance with your mortgage, our mortgage customer service team will be happy to assist at 800.365.7772. If you prefer to speak with someone in person, please visit usbank.com/locations to schedule an appointment. We hope this information is helpful. Thank you. ^Ryan

• C

  C Cliffe
  1

  "24 hour business solutions " has no one present, even by phone, on Sunday at 1230pm. Oh, and forget about leaving a message. Mailbox is full. They really don't want small business customers. They charge us for use of Zelle, charge for paper statements, and are unavailable for assistance. Time to look elsewhere.

  Response from the owner

  Hello, Thanks for taking the time to reach out with your review. I'm sorry to hear that you feel we don't want you as our customer. I assure you that's not the case, and we'd really like to assist however we can. For the most immediate assistance with your account, please call our Business Service Center at 800-673-3555. Representatives are available 8:00 AM-8:00 PM CT, Monday-Friday and 8:00 AM-6:30 PM CT on Saturday. Or, please send us an email at [email protected] with your phone number and reference number 10144 and one of our Social Media Ambassadors will give you a call within 2 business days about your experience. Thanks^Caitlin

• P

  Peyton Olson
  5

  This is the best bank with the best people! Always fast and extremely helpful.

• A

  Angie Fitzgerald
  1

  I went to this branch with my kids to turn in change they had been saving and exchange it. Immediately when we walked towards the change machine we were told to stop. (From across the lobby) I was asked if we had accounts there. I said yes, our Mortgage. I was told that was not eligible for exchanging change and I needed to have a checking or savings account there. - there was maybe 1 other customer in the building at the time. So we left that branch and went to the Hugo US Bank branch where we have always been treated well and will continue to go in the future for everything US Bank related.

  Response from the owner

  Hello, Angela. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• D

  Donald P
  5

  I have never had a problem with this branch. Now I will admit that I do not bank at branches a lot being that I have a lot of my bills setup as AutoPay and Direct Deposit for my paychecks. None the less when I have gone in the people have been super helpful and friendly. My only suggestion is that there are more people working during peak times because I have seen the Drive Thru lines back up tremendously because of the lack of employees.

• M

  Marla Ord
  3

  So disappointed in the Safe Deposit Box department. Every time I come in, since 1970, there is a new problem. No one who knows the boxes is available, my box has a difficult key and we will replace it "next time", "we don't have the size you want" for a second box, and now 'we lost your contract and both you and your husband will have to come in and sign a new one.

• S

  Stephanos C
  5

  I am baffled by the low ratings. We have banked here for going on 20 years and could not be happier. Great people, great service.