Lake Area Bank Hwy, White Bear Lake

Lake Area Bank Reviews

• G

  Grace Erickson
  1

  My experience at Lake Area Bank has been exceptional up until the last two weeks. My card was expiring, and the bank usually sends me a new one at least a few days before it expires, at the very least the day it expires. Nope, not this time. It's more than a week into February, and there is no card in sight for me or my family members. I understand if it was a few days late because of recent shipping issues, but over a week late is unacceptable. This is so inconvenient for me, and I'm not the type to carry around cash everywhere. They have not been communicative about any updates on my card, and honestly, this is kind of ridiculous because they are located about 5 minutes from my house. Not to mention, when I tried to set up Apple pay, I was put on hold every time I tried to confirm my card. I expected better customer service from a local bank, and I'm just frustrated.

  Response from the owner

  We apologize for the delay in receiving your new card. Unfortunately shipping delays are beyond our control but we are happy you have now received your card. In regards to Apple Pay, as much as we would like to assist with third party payment providers, the individual provide requires direct contact from the customer for troubleshooting. As a bank we do have capabilities to assist in any issues customers may have. Thank you for being a valued customer of Lake Area Bank and do not hesitate to contact us directly at 651-653-9619 if there is anything additional we can assist you with.

• T

  Tom Overstreet
  1

  Service was great until i tried to get a loan. lake area bank is being absorbed by royal credit union. put your money anywhere else.

  Response from the owner

  We are sorry to hear that your experience applying for a loan did not meet your expectations. The White Bear Lake branch of Lake Area Bank is being acquired by Royal Credit Union and we continue to partner together to create a smooth transition for customers as they become Royal Members. We are confident you will be in the very best of hands as you become Royal Credit Union Members and you will continue to receive an outstanding level of service.

• K

  Kenneth Bergerson jr
  5

  Always helpful. Cheerful, and very patient. It's actually fun to visit them when Banking.

• J

  Jodie Sax
  5

  Lake Area Bank has been our bank for over 10 years and we love them. The entire staff is very helpful, knowledgeable and nice. I wouldn't go anywhere else for our banking. Also, Cali (our dog) loves the drive-thru treats.

  Response from the owner

  Thank you, Jodie! Your kind words and 5-star review are much appreciated!

• B

  Brian Bramley
  5

  Great bank. Service is fantastic and I have everything needed at my finger tips to conduct all of my banking. Local bank feel (personal) without any of the headache typically associated with a larger banking institution.

  Response from the owner

  Glad we can be of service! Thank you for your 5-star review!

• j

  jake lesnick
  5

  Always a quick and easy banking experience. But, sometimes after normal hours, I can't access the lake area bank app on my computer. BUT, that's not a big concern......there's always a Mon thru Fri during normal operating hours. On another note, how can I do on-line banking after normal lobby hours??

  Response from the owner

  Thank you for your feedback! We’d love the opportunity to help trouble-shoot the issues you’re having with online or mobile banking access. Please contact our branch at 651-653-9619 and we’ll see if we can pinpoint the issue. Thanks again for taking the time to provide input. We appreciate your business!

• W

  Wokstar 364
  1

  Their customer service is mediocre at best. Been waiting 45 days for a HELOC loan to get approve. Just found out today, that I am still on the waiting list. Simply because the loan processor, Jim Peterson has not processed my loan or order an appraisal for my existing home. This is frustrating because I had spoken with the branch manager and reception lady about passing messages and left him plenty of voicemails to return my calls. 45 days and no appraisal ordered, means that it would take another 30 to 45 days if my loan is processed right away. Very frustrating when you give out your personal information, Trust In a Small Town Bank and the individual in charge of processing that stuff forward does nothing.

  Response from the owner

  Our sincere apologies your loan application experience with Lake Area Bank has not met your expectations. We strive to meet our clients' needs in a timely manner and are in the process of addressing this.

• D

  David Rowley
  5

  My historical relationship with Lake area and recent experience with Laura Sorensen has been exceptional.

  Response from the owner

  Thank you for your review, David! We're glad we've met your expectations!

• D

  Dave Trosdahl
  5

  I love this bank! I can cash checks from people even if I don't have matching funds. Plus a million other reasons why I give them a 5 star rating.

• d

  dan wright
  5

  I have banked here since 1979 and they have always been very friendly people to talk with every time i've went in

  Response from the owner

  Thank you for your 5-star review! We truly value our relationship and your commitment to Lake Area Bank!