U.S. Bank Branch N 10th Ave, Pasco

U.S. Bank Branch Reviews

• J

  JulYo N
  1

  Been banking with them for a long time and this branch is unbelievable. Whoever is in charge at this branch doesn’t care about its clients, otherwise they would have at least three tellers during peak time and two on que the rest of the time. I’ve walked into this branch with only one teller workinf lobby and one working the drive thru, waited in line for about 40 minutes and they didn’t have what I needed on hand both times I had been there. No other US Bank branch i have been to had this happen

• A

  August Humphrey
  1

  Extremely long wait time with only 1 teller while there was about 6 people in line. There’s this short Hispanic guy that will keep come to the line and annoy customers about maintaining 6 feet while everyone is already standing on the appropriate marked spot. Also if you come in to the lobby they don’t let you exit through the main entrance. You have to exit through a random back door and walk awkwardly through the drive thru lines to get to your car. Today I need change for my business and tried calling 5 times but the machine keeps saying they’re unavailable. No wonder why this bank is going bankrupt.

  Response from the owner

  Hi August, thank you for taking the time to reach out. We are concerned about your recent experiences and would like to discuss them further. Please send us an email with your phone number and reference #5726 to [email protected] and we'll contact you within 48 business hours. I hope you have a great weekend. Kind regards, ^Kortnee

• S

  SantaMaria Macarena
  1

  Terrible service. From the long wait times in the drive through, too poor customer service when banking inside. It doesn’t matter how many reps they hire always wait time. So if your looking to get in and out of this bank don’t use this one . I have a loan with them that was assigned to me by the lender and can’t wait to pay it off for this reason only I have them but I won’t be giving them my service as soon as that loan is done.

  Response from the owner

  Good morning. Thanks for taking the time to leave a review. We know how frustrating long wait times are. I assure you we're trying to help customers as quickly as possible. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5619. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• S

  Sega super sonic 95
  5

  The ONLY reason gave this branch a 5 star is due to their manager who goes above and beyond for his customer - myself being one of them. I notice most of the time he is super short staff and has no assistant manager not to mention inferior equipment as it seems their systems are always slow . I can’t believe Usbank as a corporation has been so negligent to their employees and this location but they are lucky to have the manager they do or I would have gone elsewhere a long time ago

• A

  Archivaldo Jacobo
  1

  Worst bank ever! That's ridiculous , closing branches, I'm waiting almost an hour in the drive thru . No move at all

  Response from the owner

  Thanks for leaving us your review, Archivaldo. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• M

  Mitzi Edwards
  1

  If I could give negative stars I would. The manager is the rudest I ever met. I had an issue that he WOULDN'T GIVE me the time day for and the tellers in the drive thru we're just as bad. I sat in my car 45 minutes waiting for the help. This is why I don't and WONT deal with them ever again.

  Response from the owner

  We're sorry to hear this was your experience with the branch manager, Mitzi. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 3937. One of our Ambassadors will call you within 1-2 business days. Thank you and we look forward to speaking with you. ^Larisa

• R

  Ryan Lingenfelder
  1

  Friday been in drive through for an hour. Manager said inside is open with 2 employees working. This place is a joke! This branch has horrible service. Partly why I use Gesa.

  Response from the owner

  Hello Ryan, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• W

  Wade Chaney
  2

  While US bank is a good bank, currently very poor customer service. 25 or 30 cars, all with engines running, burning fuel and spewing emissions, is not ideal. An hour in the sun waiting your turn is far from ideal also. Bank on court street closed, adding to congestion. Bank in Richland is currently closed also. I wish things would improve.

  Response from the owner

  Hi Wade, Thanks for reaching out with your review. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. At this time, we don't know when the branch will open back up. In the meantime, many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. Respectfully^Caitlin

• S

  Stacy Sisemore
  1

  I took 30 min off work to make a transaction. The door says call for appt. call the number but nobody answers. I wait in the drive thru line for another 30 min before calling again. They finally answer after being open for 40 min only to tell me they are not taking appointments and they only have 1 teller. This teller is averaging 10 min per transaction. Extremely frustrated and will probably be changing banks since they closed the only other pasco branch and. Ow have even worse service. I’ve been banking here for 28 years

  Response from the owner

  Hello Stacy, Thank you for taking the time to leave your review. I'm sorry to hear that your experiences have left you so frustrated. We'd really like to speak with you about what happened and to make sure your concerns are addressed. Please send us an email at [email protected] with your phone number and reference number 6497. Once we receive your number, we'll give you a call within 2 business days. We hope to speak with you soon. ^Caitlin

• G

  Garret
  5

  This is a good branch. The manager is super nice, and gets it done. ATMs have been broken in the past, but they seem to be working now, so I updated my review 🙂

  Response from the owner

  Oh no! I’m concerned to hear about your recent experiences, Garret. We welcome the chance to discuss this with you further. Please email your phone number and reference #3180 to us at [email protected] and we'll call you within 2 business days to have the matter reviewed. We look forward to speaking with you. Thank you, ^Kortnee