U.S. Bank Branch State St, Alton

U.S. Bank Branch Reviews

• J

  Jessica Koeller
  3

  Love this bank and all its employees. HOWEVER their ATM is a GD joke. Never works, eats my card for no reason. Once ate it screen never changed I sat n panicked for a good 10 min n it randomly spit it out ... I don't wanna know how much I've spent just on ATM fees

  Response from the owner

  Hello Jessica, thank you for taking the time to reach out. We are concerned about your recent experiences and would like to discuss them further. Please send us an email with your phone number and reference #0397 to [email protected] and we'll contact you within 48 business hours. I hope you have a great weekend. Kind regards, ^Kortnee

• G

  Grenzebach and Sons Construction
  1

  I canceled my account here years ago. I had to go cash two checks today from different clients and it cost $7 per check to cash them. so that's $14 to cash two checks because I'm not a member there anymore. A check is supposed to be considered cash if somebody writes you a check you should be able to go to their Bank and cash the check without paying an exorbitant fee! CNB bank is a much better Bank and does not charge stupid fees. In conclusion canceling my membership to there was one of the best things I could have done

  Response from the owner

  I understand why this fee has been frustrating for you. To avoid this fee you would need to deposit the check into a U.S. Bank account or into your external account. Customer feedback is used when updates are made to banking policies and procedures, so we appreciate the time you've taken to let us know this fee is upsetting to you. ^Kim

• R

  Ryan
  1

  5 Star Service Guaranteed....5 stars for SLOW, incompetent drive thru staff. This bank does NOT care if it inconveniences its customers

  Response from the owner

  I understand the frustration a long wait time can cause, Ryan. Thank you for taking the time to share your feedback about your recent experience. If you would like to talk with us further about your concerns, please email your phone number and reference #9373 to us at [email protected] and we'll call you within 2 business days. Best wishes, ^Kim

• D

  Donna WR
  1

  Since closing the location at Alton Square Mall, the wait time at the Godfrey location has become absolutely ridiculous. Not enough employees working drive thru customers. All lanes open and I waited 25 minutes to get thru the lane for a deposit and this was not the first time that I have had to wait that long for service. Seriously considering pulling my accounts and going elsewhere at this point.

  Response from the owner

  Hello Donna, we're sorry to hear you experience long wait times during your recent visits. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 8765. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• T

  Todd Applegate
  1

  Slowest bank in the nation. Not just this location. All their locations. Lines here are massive. They are still COVID scared and won’t allow any business inside. If you own a business I’d look to bank elsewhere. Btw To the owner for responding ... that’s a sad generic response you send out to blow people off and try hyping up your services.

  Response from the owner

  Hello Todd, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• D

  Diana Maassen
  5

  We have banked with US Bank for years, and we give them 5 stars. Their employees are always very helpful and friendly. Today I needed some paperwork for my mom, and Ryan and Shonda at the State Street branch couldn’t have been more helpful.

  Response from the owner

  Hello, Diana! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments to Ryan and Shonda so they know how much you appreciate them. We hope you have a wonderful day! The U.S. Bank Social Media Team

• S

  Susana Padilla
  1

  This bank has serious issues with the drive thru. It by far, is the slowest and doesn’t matter the time of day. I could be the only person in line and they take FOREVER. It makes no sense.

  Response from the owner

  We’re sorry your recent experience was less than desirable, Susana. Please know it’s not our intention to take up more time than necessary to complete your banking tasks. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 10197. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• G

  Gary Clodfelter (RockOrRoll)
  1

  Carrie Watson, the bank manager, told me that if I wanted to know something about money transfer t9 read their bank manual. That she was to busy to hear my problem with her bank.

• R

  Ruth Malone
  5

  Service at the counter exceeded my expectation.

  Response from the owner

  Hello Ruth, I am glad to hear that you are happy with your recent branch experience. I hope all of your future branch visits continue to meet our goal to provide great service! I hope you have a great Sunday. Warm regards, ^Kim

• R

  Robin Nasello
  5

  Great customer service from their employees. They are helpful and take care of their customers.