U.S. Bank Branch OH, Miamitown

U.S. Bank Branch Reviews

• T

  Todd
  1

  Great bank unless you need any money or good customer service. Go into the bank to try and withdraw 4000 dollars and they do t have it. So I order it and tell them I’ll be back next Saturday. Come back today and “sorry but we don’t have that kind of money”. First off, the fact that my bank cant get me 4000 dollars without ordering it seems crazy to me. Then the fact that they say they will do it and waste my time on a second trip is beyond frustrating. Needless to say I will be downsizing how much money I keep at US Bank moving forward. And definitely will not waste my time going to Miamitown branch again.

  Response from the owner

  I certainly understand your frustration Todd. I apologize that this has been your experience. We strive to provide great customer service and are sorry that we failed you twice. We never want to waste our customers time. We'd like to hear more about your interaction. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4426. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• S

  Stephen Becker
  2

  Too much chit chat - with customers and other employees. Not good when others are patiently waiting. "Hi, how are you" is nice. They just need to add, "Hope you don't mind waiting".

• B

  Brad Day
  5

  I love this location! Very polite and helpful!

• C

  Caitlyn Vonrissen
  1

  Hours are ridiculous, lobby is closed and there’s always a line in the drive thru that moves slower than molasses no matter the time of the day! Unacceptable, changing banks!

  Response from the owner

  Thank you for taking the time to leave us a review, Caitlyn. We understand the importance of being helped in a timely manner. The well-being of our customers, colleagues and communities continues to be our top priority. We’ve temporarily adjusted our operations to promote safety. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 7457. One of us will be happy to give you a call within 2 business days. All the best ^Michael

• D

  David Shultz
  5

  I love this bank. They are so fast and proficient and polite! They made my life so much easier with a bank wire form on a Saturday morning!

• D

  Dan O'Shea
  3

  Hours are ridiculous. I will be changing banks soon.

  Response from the owner

  Hello Dan. Thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches is a disruption for our customers. We are committed to making the transition as smooth as possible. We do have in-store locations that are open later. If you'd like us to help locate one of these branches let us know. We are here to help. If you’d like to discuss your experiences in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 6903. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• D

  Don Davis
  4

  Small and convenience is key to this spot, tight parking. .

• R

  Rob Randolph
  1

  Bad service, Rude workers. I'll never use them again.