U.S. Bank Branch Se Washington St, Portland

U.S. Bank Branch Reviews

• K

  Kim Kasch
  1

  Terribly long lines because only one teller. So many branches have closed and the remaining branches are understaffed. They say it’s difficult to get employees but they might consider paying higher wages. The staff is friendly and professional but … there aren’t enough of them. I’ve banked with this bank for 40 years but I’m considering changing since they don’t seem to be concerned about customer service.

• T

  Tobi
  1

  Unfortunately I went back to this bank today! To open a savings account!! I was told NO!! Go on line!! We’re to busy! Or come back next week!! Really!! One lady was just standing around. One lady just laughing and talking of course you can’t hear what they are saying they are behind glass!! The worst customer service ever!!!! Go to another bank!! This one doesn’t want your business!!! What has happened to US Bank!!?? The customer service can’t get worst! Two tellers the line out the door! And three people just standing in the back laughing in a conversation. I asked for help and was told NO!! They will not help me! They do not give out fax numbers. All I needed was a fax number!! Hire better people!!

  Response from the owner

  Good morning, Tobi. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0631 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• M

  Morgan Lynn
  5

  I was a bit skeptical going there after reading the reviews, but went anyway since the nearby branches don't have higher ratings. One of the banking managers was very helpful and I was treated well and respectfully the entire time. Wish every banking interaction I have could be like this one.

• K

  Kate Garoutte-Smith
  2

  I don't have a choice but to go here because I make business deposits. But when I need change I have to wait in a ridiculously long line because there aren't enough tellers. They need to have a merchant window. I am on the clock, I need to get back to work. This is outrageous. If I had a choice, I would definitely go elsewhere.

• M

  Marvin Henkel JR
  1

  Time to find a new bank. I have been with you us bank for over 30 years. But the last few times I've been here wait over an hour to make a deposit.. I know employees are hard to come by.. But you could get the people from the desk to help clear these lines up.

  Response from the owner

  Thanks for leaving us your review, Marvin. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• B

  Bri “Brizz” Lynn
  3

  If you want someone to speak to they are great as far as the ATM machines about 50% of the time I can't make a deposit or withdrawal. I call customer service and they always are apologize about some issue. After today I now have to open a new account somewhere else because this is causing me problems.

  Response from the owner

  Good morning, Bri. Thanks for taking the time to share. We'd hate to lose your business and would like to ensure the ATM issue gets addressed. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5529 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• A

  Aaron Dodds
  1

  Continuous long lines inside and out. Management rarely steps in to help. Not worth the problems they offer, which is the only thing they can. Chose happiness and time and another establishment. And they’ll reply to this with the typical thoughtless apology but nothing will improve.

  Response from the owner

  Thank you for taking the time to share your feedback. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We hope this helps and that you have a great day. Kind regards, ^Kortnee

• K

  Kyra White-wine
  1

  I have been dealing with US Bank since 10/7/21. I opened an account and provided them with the documents to prove my address. They have since then requested it 3 more times. My account is still not accessible. I have driven to the bank over 7 times. Been given incorrect numbers to call intentionally. Then I finally get some help after tolerating hostility from the manager Ben. Only Ben is unable to find out more until the next morning. He said he would call and follow up with me. Then I have to call the bank and Ben doesn't even work today. This is the WORST customer service I have ever received. This branch will probably close like the rest of them.

  Response from the owner

  We apologize we’ve let you down in providing exceptional service, Kyra. It’s never our goal to leave you feeling this way. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 5080. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• A

  Amanda Diaz
  1

  Always a huge line and one person working definitely need to switch banks

  Response from the owner

  Hello, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• S

  Sheryne Liggons
  1

  Never enough staffing. Long waiting periods. WORST branch ever!!! I’m trying to get my company to switch banks ASAP!