U.S. Bank Branch N Newport Hwy, Spokane

U.S. Bank Branch Reviews

• M

  Maggie Connolley
  1

  I left a review maybe a month ago. Mobile Deposit still inactive on my mobile app & manager at the Safeway location told me she would look into it & that was 4 weeks ago. Mobile deposit has been deactivated since April 2021 Absolutely Disgusted.

  Response from the owner

  Hello Maggie, we are sorry to hear of your experiences regarding the US Bank mobile app. Our Online Banking Specialists would be happy to assist. They can be reached at 800.987.7237, and are available at anytime. I hope this helps. ^Ray

• M

  MC
  1

  Super unhappy with customer service support from Megan. She was actually just promoted to a CSC3. Unwise. Super unhappy with accessibility on us bank mobile app and communication between branches. My mobile deposit has been off since April 2021.

  Response from the owner

  Hi MC, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #0551 to [email protected]. Once we receive this information we will contact you within 48 business hours to further assist. All the best, ^Kortnee

• L

  Luke Chaney
  1

  Want there to cash a large check from lithia jeep as I sold it to them. Now I lost more money on the sell of the vehicle. This is a very poor bank with very poor policy's. I will be asking lithia jeep to refund me the fees as they choose to work with this bank. Megan was the one who helped my wife and had her pay to cash a check. That is what a bank is. A place to exchange checks for cash. Please note if you have a account here if you write a check they will want there cut.

  Response from the owner

  Hello Luke. Thank you for taking a moment to share your experience with us. We do charge a fee for check cashing services, but this should have been discussed with you prior to the transaction taking place. You can avoid this fee by depositing the item in a U.S. Bank or other checking account. The fee is also not charged to minors or for items under $50.00. We hope this information is helpful. ^Ryan

• S

  Sean Lumpkin
  5

  I'm sure the staff there is great. I was shopping in the Safeway that it's in.

• p

  piper barnes
  5

  This has been the branch i have used for sometime now. I usually go straight to the branch manager Cara for everything, she has help me with my credit cards, car loan, and the knowledge she has is super. No complaints from me on the outstanding Customer Service she has demonstrated. If you get a chance and just need questions answered stop by this branch ask for Cara i am certain she will do her best to assist you.

• A

  Amber Sanderson Amber Sanderson
  1

  I went there today to cash a check the person who wrote me the check had an account there and is actually a very wealthy person they pretty much treated me like I was a thief trying to steal money from someone and when they called the person who's account it was to verify it they were completely rude to them talk to them like they were stupid it was the worst bank experience I've ever had in my life I will never return here and I don't wish it on anybody worst customer service ever

  Response from the owner

  We are so sorry to hear this was your experience with the branch, Amber. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 1364. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• b

  big chungus
  1

  Told me no way they could help me with an issue to call 1-800#. Called Division Branch, they helped me immediately. Not the first customer service failure. I only go there because it's convenient.

• T

  TM NN
  1

  I spoke to the supervisor or some height level in charge person in there. He did not help me at all. I refered and wanted them to call me on Monday . But he insisted that I have to call in. I am thinking about changing my Bank next couple week . Thanks for not helping .

• B

  Ball Ballenger
  4

  Good spot, after opening an account the lady who helped me continued to call just to make sure I was happy with everything and if I had any questions. Great customer service.

• s

  sayed abbas Hussaini
  1

  They are just wasting our time, and don't know how to help the customers.

  Response from the owner

  Good morning, Sayed. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0573 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather