U.S. Bank Branch Country Club Blvd, North Olmsted

U.S. Bank Branch Reviews

• J

  J P
  5

  Staff is very friendly and helpful! The employee taught me how to use zelle.

  Response from the owner

  Hello JP, I'm glad to hear you had a positive experience when you visited the branch. I hope your future visits continue to meet our high customer service standards. I wish you the best, ^Kim

• D

  Debbie Terry
  5

  I love this bank and Amanda is the best! She is Always helpful and is the sweetest person! I wish there were more people in the world like Amanda because she goes out of her way to help and she really cares about people and is always knowledgeable in answering any questions you have .and this is definitely the best bank , everyone has always been nice thank you!

• K

  Kristi Johnson
  1

  Absolutely some of the worst customer service I have ever experienced! The young lady (my age maybe 35-40) that works there is extremely rude! I have been a US bank customer for 20 years! I have a bank account, my mortgage, credit card, and personal unsecured loan. I had always used the branch inside Walmart that they decided to close. They always cashed my checks and this lady was refusing to cash my corporate checks even though I had the money to cover them. I’ve never had a check come back and have not overdrawn my account and probably 10 years. She absolutely should have took all of that into consideration and cash my checks for me. I am extremely insulted and may start looking for somewhere else To give my business to.

  Response from the owner

  We’re sorry we’ve let you down in providing exceptional service, Kristi. It’s never our goal to leave you feeling this way. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 4081. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• G

  George P. Thomas (BoogieMan)
  4

  Staffed with knowledgeable & personable people . However they should open up earlier..

  Response from the owner

  Thank you for your kind words, George. I hope all your future visits meet the same level of service. Have a great day! ^ Heather

• j

  joe flabeats
  1

  During my lunch break I was at this location and was waiting in line. The older guy in front of me was having a conversation that was ongoing after his transaction was over with Amanda, the teller. As I waited I asked “are you done ?” The guy said a few words to me and left. When I came to the counter Amanda was quick to tell me how I shouldn’t talk to the customer that way. No hello, what can I do for you etc. I handed her the items I wanted deposited and said ‘all I needed was a receipt’. In a snippy rude tone she said ‘of course I’m giving you a receipt’. As I was leaving she made sure to say in a sarcastic tone ’have a good day’. I told her I always do. I sure do miss the gals that worked at the Walmart Branch that was closed earlier this year. They had a personality that Amanda could learn from. Because they do not have a drive thru, and the chance of having to deal with Amanda, I will be using the Crocker Park from now on.

  Response from the owner

  We appreciate you sharing your experience with the local branch, Joe. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 9984. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• B

  Barbara Carlin
  5

  I have never had anything but the best of service and care from U.S. Bank inside or on the phone. They are always kind and understanding.

• L

  Linda Crossley
  1

  Amanda was completely rude. She was very kind to the older gentleman before me but for some reason just rude in assisting me.

  Response from the owner

  Hello Linda, I appreciate the time you've taken to write this review. The experience you've described is concerning to us and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 8608. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• J

  Josh B
  1

  This branch seriously sucks. The atm machine is " temporarily out of service" all the time. Then you go inside and deal with SLOW service and short staffed, snippy tellers. Can anyone say poor management?!

  Response from the owner

  Hello Josh, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• G

  Garrett Robison
  1

  Closed unless you make an appointment. There is an ATM.

  Response from the owner

  Hello Garrett, Thank you for reaching out. We have implemented temporary hours at many of our branch locations. You can find details about this online at: usbank.com/covid19 We are also keeping our locator as up-to-date as possible with the current hours and contact information for each location at: usbank.com/locations Many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. ^Caitlin

• T

  Thomas Holmes
  5

  what a great branch I've been banking here for years and wouldn't want to go anywhere else