U.S. Bank Branch E Main Blvd, Church Hill

U.S. Bank Branch Reviews

• S

  Spencer Sandidge
  1

  I applied for a U.S. Bank checking account over four months ago. I have not spent one dollar. my only deposit has been the initial deposit for the account application. However my $25 has dwindled down to a $14 balance or previously was yesterday. And the whole reason I got hit with the penalty was because US banks mobile applications are just the worst I’ve seen from any bank and their ease-of-use applications. I have not been able to make a single purchase with my debit card. Every time it flags it for fraud. VPNs are used by more people than they are not. They should not throw my checking account onto a freeze until I call customer service by three times a week call after half an hour I’m in high spirits thinking I will finally be able to use this card one singular time and now the same thing happens so can somebody please unlock my card that I have not gotten to use once and it would be really great if you could take away that panel do you charge me for not using my card certain number of times in a month even though I would’ve well surpassed it how do you not put my card on fraudulent every time I tried do use it

  Response from the owner

  Hi Spencer, thank you for taking a moment to share your experience. We're sorry to hear you have been having a difficult time using your card to make purchases. The card may be flagged for a number of reasons when going to use it. Please contact our Cardmember Services team to have this matter reviewed, they can be reached any time at 800-254-9874. We hope to see this resolved soon. Take care, ^Kortnee

• C

  Cylus H
  1

  Been trying to get a good sum of money out of an old savings account for about 15 months. They give me a wrap around and act like they know nothing and tell me to talk to x person, and that person never calls. Terrible service never bank with this branch.

  Response from the owner

  Hello Cylus, I'm sorry to hear that you've been having difficulty accessing your account and that you haven't heard back. We'd like to speak with you and to help however we can. Please send us an email at [email protected] with your phone number and reference number 3227. We hope to hear from you soon. ^Caitlin

• L

  Leslie Brooke
  4

  They must not pay well or something bc No1 acts like they have a personality but Jackline. Go 2 her. (And I prolly spelled her name wrong lol) But shes AMAZING.

• M

  Michael Paul
  1

  I had the opportunity yesterday of dealing with an extremely rude young teller. Who mumbled something under her breath as I left the bank.

  Response from the owner

  Hello Michael, treating a customer rudely is completely unacceptable to us, so we're concerned to hear about your experience. We would like the chance to discuss your complaint further and offer our assistance in any way we can. If you would like us to call you to discuss your experience further, please email your phone number and reference #2409 to us at [email protected] and we'll call you in 24-48 business hours. We look forward to addressing your concerns at that time. ^Kim

• W

  Wendy Smith
  1

  Worst bank to ever do business with. The ATM at the Church Hill branch rarely ever works correctly. Beware of this bank and their fees!

  Response from the owner

  Hello Wendy, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• *

  *cherry kiki QuQ*
  5

  Great place to bank plus very nice people!!

• S

  Samuel A
  5

  Friendly professional staff. Usually no wait.

• m

  michael music
  5

  Okay place, there here to get us there I guess.

  Response from the owner

  Hello Michael, we're sorry to hear you didn't have a good experience at this location. We'd like to hear more. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 1161. We look forward to hearing from you. ^Heather