U.S. Bank Branch E 111th St, Chicago

U.S. Bank Branch Reviews

• T

  Tara Locke
  1

  I visited this branch recently to open a new account. Upon arrival I was directed by a teller to sign the book and sit in the waiting area for personal bankers. There were two personal bankers, one on the phone, who in between calls acknowledged a gentleman who was there to see someone on the upper level. She immediately returned to the phone without acknowledging me at all. The other was assisting a customer and when she had an opportunity to acknowledge the two parties waiting, she did neither. I sat there for 30 minutes prior to the other customers arriving. When the banker finished with the customer, 20 minutes later, she walked to the book and then immediately went to the other customers and asked who was first. I was astounded considering I signed the book in front of her desk and sat by myself for 30 minutes. I was then told, they only see customers with an appointment. That info was not relayed by the Teller, no note on the desk with the sign in book and neither of the bankers bothered to greet the customer and inquire if either myself or the other customers waiting had a reply. I understand this is probably Covid protocol but this branch needs to be closed as they have no customer service whatsoever and from reading the other reviews, this has been going on for some time. Corporate needs to step in and resolve the issues as this is unacceptable and I dare say, this does not occur in non-black neighborhoods.

  Response from the owner

  Hi Tara, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #0552 to [email protected]. Once we receive this information we will contact you within 48 business hours to further assist. All the best, ^Kortnee

• M

  Mr Lemons
  1

  Run!!! My mom warned me years ago to abandon this ship and I didn't listen. My checking account is (currently) being closed do to fraudulent activity. It's be two months and the communication is horrible. Don't bother calling customer service, they'll toss you around like a Ceasar salad. You'll speak to 5 different departments before you're connected to the right one. Expect a minimum of 30 to 45mins before reaching any solution. My max call was 3hrs do to this situation and I'm not including the time spent in the branch; only to be referred back to customer service 24hr reps, who suggested I walk into a bank. They've lost a few branches in chicago, I'm not surprised. I do believe they're down sizing and possibly closing for good. Please open a checking account else where. Save yourself a headache.

  Response from the owner

  ​Hi, thank you for taking a moment to reach out. We're sorry to see you have had an unfavorable experience. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1787 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• C

  Ciara King
  1

  I made a withdrawal from the drive through atm for $200. I tried depositing $100 from the money they gave me out of their atm onto my boyfriends Bank of America account his bank wouldn’t take it. Tried getting change from multiple stores they wouldn’t take it. The $100 bill they gave me is old and I’m not even sure if it was counterfeit I gave no way to get in contact with anyone

  Response from the owner

  Hello Ciara, thank you for sharing your experience. We can certainly work with you to determine the next step to take to have the matter resolved. Please send an email to us at [email protected] and include your phone number and reference #0906. We will be glad to call and offer our assistance further. We look forward to hearing from you. Regards, ^Kim

• A

  Apache Gemini
  1

  This is ridiculous they need more ppl working the drive thru this lady takes her own sweet time been sitting at this thing for 30mins this is unacceptable tired of complaining take these reviews and make a change, hire new ppl

  Response from the owner

  Good morning Apache, we're sorry to hear you didn't have a good experience at this location. We'd like to hear more. Please send us an email to [email protected] with your phone number and reference number 1592. We look forward to hearing from you. ^Heather

• g

  gregory sterling
  3

  One of the drive-thru ATMs was not working so had to circle the building again to access the other drive through ATM

• S

  So Saucy Family
  1

  I waited in the drive through for 45 mins.. Literally watching people that were behind me, drive past me and when I asked if there were an issue!. She said, there’s only one person here, I’m getting started on your transaction now. Still waited another 20 mins afterwards.. RIDICULOUS and Very unprofessional!.

  Response from the owner

  Thank you for taking the time to leave a review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• T

  T “DA Prodigy” Ware
  1

  I’d give this horrid place 0 zero stars if possible. Terrible customer service, unprofessional manager, unprofessional staff. I know people who work in the building. Only thing good about this place is the security team. They are all mistreated and exploited though. Fire the entire staff and hire more people. The ATM is always broke and the lines are overly long. I heard one of the bankers say, people should be lucky I came to work today l. I think the girl name was kiana. The manager comes to work late sometimes and forgets her appointments. SMDH. This place is an embarrassment to the Pullman legacy and community. If you have a better place to bank, go there.

  Response from the owner

  Hello Simba, Thank you for taking the time to leave this review and bring this to our attention. The attitudes and behavior you've described is very concerning to us and we'd really like to speak with you further to ensure this is addressed. Please send us an email at [email protected] with your phone number and reference number 6138. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• N

  Nicole Crockett
  1

  RUDE!!! After sitting at the window in the drive thru for over 30 minutes I was never greeted. At he end of my transaction not one word was said! I pushed the call button because I needed slips but no one answered. This is the second time I’ve been here and had such a bad experience with the tellers.

  Response from the owner

  Thank you for bringing this to our attention, Nicole. It is our goal to help our customers in a timely manner. I'm sorry we let you down. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 8511. One of us will be happy to give you a call within 2 business days. All the best ^Michael

• A

  Amanda Peloquin
  5

  Am having a pleasant experience so far. Drive-up took a little long but they apologized and wished me a nice weekend. Addressed me as Mrs. Peloquin which was nice. I understand things can get busy. Like the look and feel inside the bank.

• N

  Nicole Boyd
  1

  Incompetent My 17 year old son has a bank account and the teller and manager said he couldn't get a debit card. We went to the Beverly Branch...he got his debit card.

  Response from the owner

  Hello Nicole. Thank you for taking a moment to share your sons experience with us. While there are some special rules for minors on checking accounts, we apologize that the matter wasn't handled the same at both branches. If you would like to discuss the matter further, we would love to speak with you to learn more. Please send us an email to [email protected] with your phone number and reference number 3090, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan