U.S. Bank Branch N 4th St, Coeur d'Alene

U.S. Bank Branch Reviews

• M

  Mo Ward
  1

  I've been a US Bank customer for over 30 years but am getting a little sick of the inconvenience of their recent change in hours. NOW they have days where they close at 3:00!!! What happened to a workday of 8 hours? The service has gotten incredibly slow. Drive thru is supposed to be for quick transactions. Sometimes only one lane open. Lobby is locked. Not many more chances to keep my business!

  Response from the owner

  Good morning, Mo. Thank you for taking the time to share your feedback. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• P

  Peggy Leonard
  1

  This branch is AWFUL. The service I received from the dark haired snot at the drive through today was the worst I've ever experienced. First, we've been customers for over 30 years. Secondly, it's not your business why I asked you nicely to print some counter checks nor is it your business to question the quantity. Your argumentative tone was very unprofessional and not appreciated.

  Response from the owner

  Good afternoon Peggy, and thank you for leaving your review. I'm sorry for the frustration and stress that was caused by your interaction. We'd really like to speak with you about your visit. Please send us an email at [email protected] with your phone number and reference number 6569. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• D

  Damon Smith
  1

  Worst bank I've been with. I have been here for over 6 years and recently moved and had costly transactions. Went into a negative on my account, I let the bank know I would take care of it within 24 hours and I was noted an over draft fee for $40. I called to see if I couldn't get this waived as this has never happened to me. The ranch manager Shawn chuckled on the phone and said at this time there's nothing we can do. I then said okay is there a way I can close my account and he chuckled again and said you can pull your money from your account at anytime. I will never bank with these people again and as a manager, the conversation could've been handled very differently and more positively whether that be my money being refunded or not. I can get better service from the Walmart greeter.

• k

  krista haney
  1

  Worst bank ever. I went to cash a paycheck from one of their customers because it was much closer than my bank. Not only was the girl super snooty but they charge 7 $ to cash one of their checks. I had considered opening an account with them....thank god I didnt. Whoever was working the window today should be fired. Your establishment is a fraud and deplorable. No wonder you struggle at customer retention.

  Response from the owner

  Hello, Krista. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• H

  Hannah Mott
  1

  They take way too long to go through the drive thru. If the place looks like it has more than 2 customers your probably better driving to a different location to do your business.

  Response from the owner

  Hello Hannah, we're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 6065. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• M

  Marlene Haley
  1

  I find it absolutely terrible that this bank changes things on their online banking and now I can no longer make a mobile deposit for more than $750. I live 21/2 hours from the closest branch. Now I have to travel that far just to deposit my check every month. I will be changing banks!!!!

• K

  Kit Mitchell
  1

  ATM is out of service more often than it's working, lobby is often closed.

  Response from the owner

  Good morning, Kit. Thanks for taking the time to share your experience. We want to ensure the ATM is functioning correctly. If you don't mind, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4193. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• R

  Rich Cips
  1

  Rude and unhelpful tellers. I'll never go back there.

  Response from the owner

  I'm sorry to hear you are unhappy with your recent visit to the branch, Richard. We never want a customer to leave feeling as if the employees are rude and unhelpful. Would you like to discuss your visit with us further? If so, please email your phone number and reference #1748 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• E

  Emma Sampson
  5

  I just love everything about this bank. Everyone is amazing

• R

  Rally Redbull
  1

  Absolute joke of a bank. DO NOT USE US BANK. PERIOD.