Mountain West Bank - Ironwood Office W Ironwood Dr, Coeur d'Alene

Mountain West Bank - Ironwood Office Reviews

• T

  Tami Culp
  5

  On behalf of my Team, we want to give a shout out to Shannon Clifford, Cole Ovnicek, Kelly Kurtz, Lindsey Tibbitts & Codi Best !!! Their kindness, professionalism, and attention to details makes them EXCEPTIONAL members of the Mountain West Bank Loan Department. Thank you for all that you do !!!

• L

  Lorna Connaway
  5

  Kathy from IT.......Thank you it's fixed. I REALLY appreciate your help.I had made a poor review as the app was not working and I could not reach anyone to help. Kathy called me multiple times and fixes.it for me. Thanks again!!!!

  Response from the owner

  Hello Lorna, We're very sorry to hear that you've had a negative experience with our app. Thank you for letting us know. If you would like to discuss this further, please contact our customer support center, 1-800-641-5401. Please accept our sincerest apology for your frustration.

• A

  Ashley Tetzlaff
  2

  I was very interested in switching from my current job to one at MWB. I thought before I finished filling out the application, I should stop by and get a feel for the atmosphere there. I'm so glad I did! A male (loan officer?) was airing his dislike of anyone from certain states and verbally picking on a young female associate for being new to the branch. He just kept going on and on. It made it so toxic that not only would I never consider working there now, but I definitely don't want to bank there either! The female teller who helped me was very sweet and helpful. I felt sad she had to work in that kind of environment. I grew up in Texas where men were taught to be gentlemen. Guess certain businesses in Idaho don't always hire with that in mind!

  Response from the owner

  Hello Ashley, We appreciate your feedback. We would really like to have more information and would love to talk to you. Will you please email Amy - [email protected]. Thank you!

• D

  Doug Dufur
  5

  What are the amazing customer service program you have. Visa locked my card after a few attempts to use it. One phone call to your office and I believe the young man's name is John. He Provided me with An immediate fix after just a couple of questions. Thank you very much.

  Response from the owner

  Hi Doug, WOW! You made our day. Thank you so much for your generous review and your kind words! We will definitely share this with John and his department. Thank you for your business! From, Your Friends at Mountain West Bank

• P

  Philip Walker
  1

  My wife got fired from here from a very simple, honest mistake. She's an honest mother of 2 children, and we're working on 3rd. My business does very well in the community, and she would NEVER steal from anyone. She simply put a check in the wrong file. No warnings or anything. Straight up fired. Me and my family members will not do business with them any longer, unless they make it right.

  Response from the owner

  Hi Mr. Walker, We are unable to discuss confidential personnel details with anyone other than the employee. If you have any further questions, please feel free to reach out to Mountain West Bank Human Resources Department, 208-415-5406. Thank you.

• B

  Billy Kite
  5

  Very nice bank..love this bank..the customer service is very professional and willing to help you with any questions

• R

  Ryan A
  2

  The bank itself is good, however they have the worst wait times in the drive through of any bank or credit union I have ever been too.

• R

  Rick McNeely
  2

  I've banked at the Kathleen Branch for over twenty years with both business and personal accounts and I really appreciate the team. They're always nice, give the dog a biscuit - all good stuff! But, operationally I've ran into frustrations on the business banking side. As my business changes I had questions about merchant banking, I called with some questions and was quickly advised to call a their payment processing partner. I called the company in Denver and was sent to voicemail, didn't receive a call back for two days and when I did they thought I was calling about an account at Blue Mountain Bank :) In short, I love them for my personal account, but I need a better partner for my business!

  Response from the owner

  Hi Rick, Thank you so much for your feedback. We have passed this information along to our merchant department. The only way we can fix situations like this is to know about them. So thank you for your honesty and we hope to serve you better in the future. We appreciate your business!

• M

  Mike Elmore
  5

  Friendly people who are glad to see us when we visit. Great service and a great banking app on my phone. Bellamy approved!

• L

  Lori Hopkins
  5

  I love my bank. Best bank around