U.S. Bank Branch Payne Ave, St Paul

U.S. Bank Branch Reviews

• M

  Maaye Su
  1

  We had an appointment at 9am but the door is still locked until 9:30. 10 am still haven’t got help yet. I would’ve given 0 star if there is for the overall service. Such a waste of time!

  Response from the owner

  We are sorry to see that you experienced a long wait time during your visit, Maaye. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ray

• K

  Ka Moo
  1

  I’m very mad about what she did . I was drive thru to day to withdraw my money I write down $600 dollars to withdraw but when she given me the money she give me only $500 dollars right away I login to my account and it show $800 dollars withdraw from my account 😡 the official receipt that she give me also show $800 dollars That she toke out in my account. She should do thing carefully money is not a joke 😡 . 02/24/2022. Hope she don’t do this again. I wish she luck for next time ! .

  Response from the owner

  Good morning, thank you for taking the time to leave a review. I understand the concern with the withdraw discrepancy. I recommend that you contact the branch to discuss the situation. I hope the issue is resolved quickly. ^Heather

• J

  Jana Dinesen
  1

  TERRIBLE customer service. Got there before closing with a big deposit; female tellers behind the window completely ignored me. Didn’t even have the customer service skills to talk to me at all.

  Response from the owner

  Hi Jana, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1394 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• L

  LeMans
  1

  They have obnoxious music blaring so loudly that it was difficult to have a conversation. I felt a sigh of relief when I finally could walk out of there. Awful environment!

• A

  Alexandra Johnson
  5

  Had a pleasant experience and everyone was friendly. Helped me get a cashiers check, and they asked me about my day and wished me happy holidays.

• K

  Kim Gallagher
  1

  We waited 30 minutes in the drive thru while other cats drove right up and were taken care first, as they did not service both waiting lines equally. Then about 15 minutes after we left, finally, we get a call from the teller stating she neglected to return my account card, and I can come back for it. Thanks so much! I realize things are a challenge but this seemed way to difficult. I would have given the 2 stars but it really wasn’t that good.

  Response from the owner

  Hello Kim, we're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 6070. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• M

  Michael O'Malley
  5

  Nothing wrong with this branch. It gets busy, have some patience. Tellers are always friendly and happy to help. If you don't want to wait in line there are other options for you. I am always pleased with the service I receive here.

  Response from the owner

  Hello Michael! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• F

  Feng Lor
  1

  I live right by this place...I usually only go for the atm. This place is huge for nothing. All those cubicles and only one is being used. All those Windows and put of all the times I've been there only 2, at most, are helping people. No workers at all. Plus what branch doesn't have temp cards. Horrible service. Just tear this place down and use it for something else. Also, the hours for this branch is shitty.

• D

  David Needham
  2

  It seems understaffed. I always have to wait in line to talk to a teller, and have waited even longer to speak with a banker. Their lobby is okay, but kind of feels run down.

• b

  bob Lawrence
  1

  6 workers walking around but only one behind the counter. been standing in line for twenty minutes. definately should have gone to a different one