U.S. Bank Branch N Maguire St, Warrensburg

U.S. Bank Branch Reviews

• s

  shawn
  1

  Terrible week day hours. No weekend hours. Called the week earlier and they told me to just walk in. Did not give me the option to make an appointment. Then I got there and they were short manned. Receptionist was generally rude. "Well I have one banker and people ahead of you so you'll have to wait." That's fine the way she said it was not. She said I should have made an appointment. I told her when I called no one mentioned an appointment and she said well it is what it is. Went to the UCM location. Didn't mention any of my interaction at the last bank. They were more busy. Super kind and extremely helpful and pleasant.

  Response from the owner

  Good morning, Shawn. I am sorry to hear you've had such a poor experience at this location. I can certainly understand your frustration. I am glad you were able to get help at the other location. If you'd like to discuss your experience in more detail, please feel free to send us an email to [email protected] detailing the experience, including your phone number and reference number 1380. We will give you a call directly. We look forward to hearing from you. ^Heather

• R

  Raven
  5

  The women I spoke to inside were very kind and polite to me. The first helped set up an appointment to make an account after we came in a little too late, and the second one was very energetic and kind!! Very helpful and answered all my stupid questions as well as my mom's. It's possible that I just met the only 2 nice people in here, but I don't see why the ratings are so low

• B

  Brittany Macdonald
  1

  By far the slowest bank in town. I shouldn't have to spend 45 minutes in line/waiting just to get a change order. This has LITERALLY been going on for over a year! Either get more staffing or tell the staff to hurry along. I'm in line right now and there's over 9 cars out here just waiting. I'd go inside but OOP can't do that because they STILL refuse to open the lobby for "covid" like cmon people get it together!

  Response from the owner

  Thanks for leaving us your review, Brittany. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• B

  Brook Robbins
  1

  I would give 0 stars if I could. Slow, almost an hour long lines that don't get waited on fairly with rude tellers. No tellers inside to help. Thier "5 star service" is a lie. I have to come here for work related transactions, so no choice in the matter.

• E

  Emma Garrels
  1

  Everytime I go to use the ATM it's either out of order or where you can't get any cash out of it. Please fix it. I'm tired of this.

  Response from the owner

  Hi Emma, thank you for bringing this to our attention. We would be glad to have someone sent out to service the ATM at this locations. Have a great day, ^Kortnee

• C

  Christhian Martinez
  1

  Horrible bank hours i got off work early to try to make to atleast the drive through got there exactly at 4:40 and well surprised it was closed I drove through the entire street of McGuire all the other banks are open at least a drive-through I’m not sure what’s so special about US Bank that they have to be closed during business hours the most important business hours when people are depending on them to be open to Use the services are paying for butter hours of business are worthless to everybody and I see it on the rest of the Google reviews

  Response from the owner

  Hello Christhian, thank you for reaching out. We're sorry to hear you were unable to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• M

  Mykal Wilson
  1

  Poor customer service. Trying to explain a situation and getting talked to like I was a 2 yr old! Trying to do business on mobile app, and app is disabled! This is why im switching banks!!

  Response from the owner

  Hello Mykal, I am sorry to hear that you are experiencing issues with your mobile app. We recommend that you reach out to our Online Support team at 800-987-7237 where specialists can provide active troubleshooting from 6:00 am to midnight CT, 7 days a week. I hope your experience with customer service is much better going forward. All the best, ^Kim

• E

  Emma
  1

  I am a manager at a restaurant and frequently make deposits. I get the same lady every time at the window who never smiles or says a greeting. She only stares at me until I put the bag into the drawer. I get that not everyone likes their job but if you work customer service you should at least act nice.

  Response from the owner

  Hi Emma, Thank you for leaving this review. At U.S. Bank, customer service is of utmost importance. For this reason, the behavior you've described is very concerning to us. We'd really like to speak with you further about this. Please send us an email at [email protected] with your phone number and reference number 5772. Once we receive your number, we'll give you a call within 1-2 business days. Thanks in advance. ^Caitlin

• S

  Stephen Arbeau
  1

  They will mark your check as duplicate, extort hundreds of dollars from you, refuse to address it, and the staff is so so rude about it. These people are hateful and they're criminals. Even if you have another account with them and payed their extortion closing the other account they will remember to be hateful to you. They are bitter and vindictive looking for any chance to bleed you dry.

  Response from the owner

  Hello Stephen. Thank you for taking a moment to share your experience with us. We would like to speak with you further and review the situation. Please send us an email to [email protected] with your phone number and reference number 7755, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• S

  Sherrie Brandt
  2

  Drive up only open for daily banking needs with normally 1 lane open. If you dont want to open the lobby at least but enough tellers that we are not waiting. I have not waited any less than 25 minutes

  Response from the owner

  Hello Sherrie, I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Kim