U.S. Bank Branch W Alameda Pkwy, Lakewood

U.S. Bank Branch Reviews

• J

  Jeffrey Lee
  1

  First off - they don't answer the phone. If you try to call the branch, you'll essentially be told they can't take the call. There's no excuse for this. Made a wire transfer with them today and they forgot to approve the transfer. Waited a few hours, and since they don't answer the phone, had to go back and get it done in person. Then the teller said she didn't know how to print a receipt for the transfer and acted like that was okay and why would I need a receipt for a transfer of thousands of dollars etc... Just a horror. Totally mismanaged.

  Response from the owner

  Good morning and thanks for reaching out with your review. I'm sorry to hear that you've had difficulty receiving adequate assistance. I know how frustrating that can be, and we'd really like to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 1405. Once we receive your number, we’ll have an ambassador reach out to you shortly after, so we can investigate this matter on your behalf. Thanks in advance. ^Chris

• J

  Jr tiller
  1

  I went in today to take out 12,000 my banker was Chase Gave him My ID and my debit card he had to double check with someone else to see if my ID was real, you guys need to train your employees better, it’s pretty easy to check and see if an ID is real or not felt like I was stereo typed because I have tattoos didn’t felt welcome at all! Was very rude. Definitely taking my banking somewhere else!

  Response from the owner

  Good morning, Jr. Thank you for taking the time to share your experience. The interaction you had with our representative is concerning and we'd like to hear more. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5071. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• C

  ChurChRock
  2

  I don't bank here. It's a concern to me that they would allow their American flag to be so torn up homeside their bank and not replace it. Pride of town & country is needed.

  Response from the owner

  Thank you for bringing your concerns to our attention. We will be sure that this matter is forwarded to the appropriate group for follow up. I hope you have a great day! ^Kim

• D

  Diane Overbye
  4

  Once I'm IN the branch it's great but no one ever answers the phone. I usually like to call to make sure there's a notary there or something real fast but no one ever answers. Maybe I'll get a bankers' direct line so I can actually talk to someone 🤷🏻‍♀️

• T

  Theresa Lane
  5

  My dad passed on 3/3/2020. Amanda M. has been great with helping me get dad's bank affairs straightened out. She has provided me with so much great knowledge and her suggestions were invaluable! Another great thing about Amanda, is that she is always smiling and upbeat. During such a hard time in my life, I really needed that. She is a tremendous asset and US Bank is so lucky to employ her. She exemplifies customer service.

• A

  April Otter Robe
  1

  They are the worses Bank I ever banked with. They just give you a run around they never know how to help you. They say they are going to help 2 weeks go by and nothing is done they just take and take. Do not bank with these people if I could give a no Star I would. Trust me look at the reviews with these people they're horrible that should say something about this bank.

  Response from the owner

  We are so sorry to hear this was your experience with your local branch, April. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 3315. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• G

  Graham Yabroff
  1

  If you plan to use this branch for relicard withdrawls. DO NOT GO TO THE TELLER! i had withdrawn several times from the location and the last time I went. The teller said my card waa declined. Even tho i had just recived payment 3 days ago. I called card services they told me the teller withdrew the money. Swiped the card again and gave me the declined slip... now almost 3 weeks later i have lost $1500..card services is a runaround. Do direct deposit. If you have to withdraw from bank, do not. Go to the atm.

  Response from the owner

  Thank you for reaching out and for leaving this review, Graham. I'm sorry to hear that you've experienced such difficulty with your Reliacard. If you haven't done so yet, I must ask that you please reach out to Reliacard Customer Service to file a dispute on any withdrawals from your account in which you didn't receive the money. They have representatives available 24 hours a day, 7 days a week at 855-282-6161. If you would like to discuss your experience with the branch in further detail, please send your phone number and reference number 6197 to us at [email protected]. I hope this matter is resolved for you soon. ^Caitlin

• N

  Noah Sprung
  1

  Wow. First off-all of my other four banks allow walk in service- Wells Fargo, ENB, chase etc...as long as there are proper social distancing procedures in place a bank should be open for business... second- the man who told me the bank lobby was closed was the rudest person I’ve ever dealt with- and I work in the food industry so I know rude... I used to bank with the usbank in evergreen where I was always treated with respect. I’ll be closing my account with this bank because of this location... worst customer service I’ve ever had in my life. They should be ashamed of themselves .slow service in the line to boot. Awful just awful, I wish google allowed 0 star reviews- this would be my first!

  Response from the owner

  Hello Noah, thanks for taking the time to leave a review. We’re sorry to hear you continue to have bad experiences at this location. We'd like to hear more about your interactions. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 7248. We'll give you a call within two business days. Look forward to hearing from you. ^Heather

• A

  Annabelle Denmark
  1

  Tried to do a simple wire transfer that has been done with is bank 5 months ago. The clerk seemed confused, told me that he could not log on, told me he would call me within 2 hours to have me come back and sign something. He never called back. I called after 4 hours, more confusion. I suppose they never have done a Wire transfer before ( oh wait.... they did)

  Response from the owner

  I’m sorry you weren’t able to complete your wire at our Green Mountain location, Annabelle. It is concerning to us that you never got a call back from the clerk. We would like to speak with you about your experience. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2814. Once we receive your phone number, we'll give you a call by the end of the next business day. We look forward to hearing from you. ^Michael

• D

  Donna Collins
  5

  Very pleasant staff, always very polite. Cathy is fantastic, and I always see the other tellers having a great time with their customers. Sometimes the line is long but that's because the government makes them use ID every time a transaction is done now, so that isnt their fault.