U.S. Bank Branch Blue Ridge Blvd, Kansas City

U.S. Bank Branch Reviews

• j

  jae “Jaekoo”
  4

  Drive thru...bank teller was very pleasant!!

  Response from the owner

  Thank you for taking the time to share your experience, Jae. We are happy to hear the visit met your expectations for great service. We hope you have a wonderful day. ^Larisa

• A

  Angie Froese
  1

  ATM would not let me deposit cash for the second time in a month. Went to a second location, and the ATM was broken. If you don't want my money, I will be more than happy to use a bank the functions.

  Response from the owner

  Good morning, Angie. Thank you for taking the time to leave a review. I apologize for the trouble you've had with our ATM. Should you have trouble again, please call our 24 Hour Customer Service at 800-872-2657. They will be able to send a technician out. All the best. ^Heather

• U

  Ubaid Rahman
  1

  Been banking at this location for at least 10 years, and over the course of years the cust service here has gone down the drain. Will be taking my account elsewhere in the next few weeks.

  Response from the owner

  Good morning, thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location wasn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0152 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• S

  Sara Dean
  1

  I've had problems with this bank for the last two years. Tellers arguing with each other in front of us. Getting different answers to the same questions depending on which person you speak to. I had an appt today to change my last name on my acct. Waited half an hour while they helped everyone else before me. Then when I finally got up to walk out they chose to acknowledge me. Not the banker I had the appt with but the tellers. Ashley. Unprofessional. Who opens at 9 and doesn't have their drawers ready and counted? They had asked me what I was there for and she heard me from the back in her office. I could see her. Not even a hold on just another minute and I'll be with you. And when I stood up to say something she still lignored me. I didn't dress all three of my kids and leave the house for no GD reason. Now get everybody up again dressed and go to a different bank that's further away because I can't stand that disgustng place.

  Response from the owner

  We’re sorry for the poor service, Sara. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 4152. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Carissa Stone
  1

  The GIRL at the drive thru was so rude. I’ve had plenty of checks cashed at other us banks but she refused to cash it here and wouldn’t even give an explanation! She hung up on me when I called and would not let me speak to her manager nor give me someone to talk to higher than the manager. This place is awful and the girl working has an awful attitude and should be FIRED!

  Response from the owner

  We’re sorry for the poor service, Carissa. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 5276. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• W

  WildWayne
  1

  No matter what time of the day or during the week, it’s a 10-15 minute wait inside or outside! The employees are slow and not friendly.

  Response from the owner

  We are sorry to see that you experienced a long wait time during your visit. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• P

  Pa Modou Faal
  5

  I've never done this before but I just experienced one of the best service of all time. Thanks to Carla, yu really made my day. All my issues were perfectly addressed and solved.

• T

  Tracy Wallace
  1

  Horrible told on thing one yesterday and then told something totally Different the next Day!! And the lady was Very rude!! Thanks US Bank!

  Response from the owner

  Hello Tracy, Thank you for bringing this to our attention. I'm really sorry to hear that you've received differing information. We'd really like to speak with you about your experience and to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 9523. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• J

  Janee Williams
  1

  I withdrew money out of it twice and it malfunctioned. The first time it was $50 a few months back and then I went back two weeks ago and had use it becuase it's convenient and it shorted me $200.00 !! Because it was after hours I called number and had to call my bank.... My dispute was denied and I got shorted two hundred over it malfunctioning.

  Response from the owner

  We are sorry to hear about your experience with our ATM, Janee. We would like to reach out to you to look over the interaction. Please send us an email at [email protected] with your phone number, and one of us will be happy to give you a call in 24-48 hours. We look forward to speaking with you and hope to help you reach a quick resolution. Thank you. ^Ryan

• R

  Rameil Muldrew
  5

  The short Mexican lady at the desk was very helpful and polite I think her name was Carla