U.S. Bank Branch Shaffer Pkwy, Littleton

U.S. Bank Branch Reviews

• T

  Taylor Bamber
  5

  Alex the branch manager is the reason I stay with this company. Amazing customer service.

• K

  Kevin P
  2

  I filled out a withdrawal slip and was able to withdrawal money without them ever asking for ID. So if you know anyone’s account numbers, come down here for some money that isn’t yours! I’ve asked them in the past to please ID me every time, but again they won’t do the simplest things available to protect my money. It’s not just this branch that is guilty. I am closing my accounts, it’s not a safe place to bank.

• A

  Almina Kaselis
  1

  I've been using them since 2001: had home equity loan, checking accounts, savings accounts. Was buying a car and stopped by for a $9500 cash and they don't have it... I walked into the location in the beginning of Sept, 2018 and inquired about the home equity loan. E-mailed the banker requested info, lifted credit freeze: was told they will run the report. Arranged meeting with banker. When went: the banker is not available- helping at another location. The manager looked at the paperwork and said the credit wasn't run and that I need to remove freeze again...Applied for small personal loan after a month just to mess again with taxes, reports got call from the home equity....Just a mess. Seems no one is knowing when and what they are doing. While you don't need anything it seems fine. Will take all my accounts elsewhere if this the service you able to provide. I see branch response: why don't you investigate and call me, instead of asking me call some 800 number where I am going to be transferred from one call center representative to another.

  Response from the owner

  Hello, Almina. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• D

  Dave Peters
  1

  I just went to this bank to cash a US BANK CHECK written on the account of one of their business customers to me personally. No problem cashing the check HOWEVER they charged me a $5.00 fee just so I could walk into their bank and cash THEIR CHECK which was on THEIR CUSTOMERS CHECKING ACCOUNT. ARE YOU KIDDING ME!!!! How cheap can a bank be? Well I guess I now know the answer. I WOULD NEVER OPEN AN ACCOUNT WITH US BUNK. I would be horrified that my customers would have to pay a fee to cash my business check. I WOULD NEVER OPEN AN ACCOUNT WITH US BUNK.

• R

  Rory Richmond
  2

  Been with us bank for 8 years and definitely gonna switch used to be helpful now they're reminding me of wells fargo.

  Response from the owner

  Hello Rory, thanks for reaching out with your review, and thanks for being our customer over the last 8 years! I'm sorry to hear that you no longer find us helpful and that you're considering switching banks. That's definitely not the type of experience we want anyone to have. We'd like to find out more about what's made you feel this way, and to assist in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 8536. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

• B

  Bill Jessen
  5

  The Teller Coordinator is the friendliest person I've ever encountered. She makes the branch so much fun.

• s

  sam lafton
  4

  ATM always open.. Drive threw now open. Best to call before walking in

• G

  Gary Funk
  3

  The banking chain is not one I'd choose to use. However I have an account that is used to transfer money. The service is friendly enough but bank policy is pretty bad.

• c

  com down, Brian& Tara
  3

  Employees and service is okay but too many fees charges and excess just as with all the other Banks

  Response from the owner

  Hello, I understand your concern with fees. In most cases we offer solutions or alternatives that can help you prevent fees from being assessed. If you would like to discuss the options available, please email your phone number and reference #5461 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Kim

• R

  Rick Bryan
  1

  $7 check cashing fee is ridiculous.

  Response from the owner

  Good morning Rick. We certainly understand your frustration. There is a risk involved with immediately converting a check to cash. While we do have the ability to verify that funds are available, we do not have the time to ensure that cashed checks are legitimate. The fee is charged to help offset the risk to the branch for providing this service. We do not charge this fee for minors, or checks that are less than $50. Depositing the check into a checking account will allow you to avoid the fee. We hope this information helps. Thanks for reaching out. ^Heather