U.S. Bank Branch Princeton Glendale Rd, West Chester Township

U.S. Bank Branch Reviews

• L

  Luis Villegas
  1

  Standing for several minutes and nobody was there at the lobby. One guy was walking around with a laptop and noticed people waiting for do transactions and he doesn't cares. This location was one of my favorite but its a joke now. Not the first time I experienced this with Usbank.

  Response from the owner

  We are so sorry we’ve let you down, Luis. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize for the extended wait time. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 2138. One of our Ambassadors will call you directly. ^Larisa

• J

  JJ Ridner
  1

  HORRIBLE Drive Through window service. 3 of the last 4 times I've come to this branch, they made me wait over 25 minutes, the people behind me all leave b/c it's so ridiculous. The bank personnel are super slow And don't care. Go to any other branch, even if you have to drive an extra 5 minutes -- US Bank branches are everywhere -- SKIP THIS ONE!

  Response from the owner

  Thank you for taking the time to leave your review, JJ. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• S

  Shawna C
  1

  They are literally just standing having conversations as one employee works. Must be nice to joke and have fun while I've person does the work and customers stand in line

• J

  Jordan Holian
  5

  I talked to Andrea over the phone at this location and she was awesome! She was so nice and very understanding. I was upset about my situation I was in regarding subscription payments, but she made everything easy and smooth. Her personality is amazing and very fun to talk to. Give this lady a raise!

• D

  DeMeia Long
  1

  Being transparent is a necessity in customer service. Provide information to customers don't just answer the questions they ask. They can't ask if they don't know.

• C

  Carlos “Pupildel” Matos
  1

  So people in the lobby is more important than people waiting on the drive thru that have businesses that they need to open up . It called a drive thru for a reason not a park and wait 35 to 45 minutes until you decide the people in the lobby are done with

  Response from the owner

  Hello Carlos. We are sorry to see that you had to wait so long to be seen. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• M

  Mark M
  1

  I have been going to this bank for years and each time is more difficult than the last. It is slow and I thought I was their at a busy time but at times I am the only one there. It is slow no matter if I am inside or in the drive thru. It always seem like there is a new person who is there working but I can get a service one time by a teller and then another. I for example can get a transaction in the drive thru one time and the next time I can't get the same transaction the next time. I can go to the branch and wait there for an extended period of time. It is for a simple withdrawal or deposit and it takes a long time to get my transaction done.

• B

  Buse Aydore
  5

  I opened my business bank accounts here and the people are SO NICE! Fantastic customer service! I used to think why would I ever stop in to a bank when I could do everything mobile/through the drive-through, but I actually WANT to stop in and say hi. :)

  Response from the owner

  Hello! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• J

  Jay C
  1

  This place horrible been waiting to talk to someone for an hour everyone is just in the office joking around just looking at me sit here

  Response from the owner

  Good morning, Jay. Thanks for taking the time to leave a review. We're sorry to hear you experience long waits when you visit this location. We understand time is precious. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0597. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• P

  Peter Chadwick
  1

  Disappointing and no longer a community bank and more like a national bank without the cherished customer service

  Response from the owner

  Good morning, Peter. Thanks for taking the time to leave a review. We're sorry to hear we've disappointed you. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0156. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather