U.S. Bank Branch State St, Salem

U.S. Bank Branch Reviews

• A

  Aoife Mac Mahon
  1

  It would be nice if there was a working ATM. This locations ATM always has a broken sign up. As someone who doesn't drive and uses the bus this is super frustrating and inconvenient. I already take 4 buses to and from work I'm done having to take 2 more to a "working" ATM in deep south or west Salem! Gimme a break! Replace the old broken ATM already as there is apparently no maintenance ever done on it to fix it's issues. Ridiculous for a "TOP BANK"!! DO BETTER!

  Response from the owner

  Good morning, Aoife. Thanks for taking the time to leave a review. I have shared your feedback with the appropriate group. Thanks again. ^Heather

• T

  Time Racer
  1

  My loan had hidden charges. My original loan numbers did not match. Be aware

• P

  Pavel borisyk
  1

  Rude, unprofessional tellers. I’ve been with U.S. Bank for about 15 years and I have taken my business elsewhere due to the unprofessionalism and unavailability

  Response from the owner

  Thank you for taking the time to leave us a review, Pavel. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2068. We look forward to hearing from you. ^Michael

• S

  Sky Graham
  2

  BEAUITFUL building! The personal banker though. I worked with, Darla. Really seemed like she hated her job and didn't want to be there. Was not fun working with her at all. :(

  Response from the owner

  Hello Sky, thank you for sharing your experience. We appreciate the time you have taken to share your feedback and want you to know that we use this information to help improve the service we provide. I hope all of your future experiences at the branch are a better reflection of our goal to provide great service. I wish you the best, ^Kim

• M

  Michael Edmondson
  2

  I love the people that work at usbank. I love their policies. But they continue to close locations and limit hours around the salem area. It's like they don't want my business. That make it harder and harder to access any services. I basically don't have a choice of banks and will be looking for another banking provider. So frustrating. You were the best....

  Response from the owner

  Hi Michael, thank you for taking the time to share your frustration. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kindly, ^Kortnee

• T

  Tanya Karvandi
  5

  Angie Stanley and her crew were Outstanding on helping us out with refinancing our homes! She not only found us the best deals out there, she and her crew worked around the clock making things happen for us. They are so sweet and patient. We had used them last year purchasing our home, amazing again!! We will always go through Angie and Us bank. Thank you!

• K

  Katherine Garrison
  1

  This week the customer service has been unpleasant. I got a line of credit for my account, which was placed on my husbands account even though he had not signed for it. When I went to the bank yesterday to see about getting it placed on the correct account I was told the credit was account specific and could not be moved to my account (you know, the one that actually applied for the credit). She did offer to take the information and have a banker call me yesterday, which I agreed to. I had asked to be called before 1 and there was nothing. No call at all. I called the 800 number today and discovered the application had been placed in but no word on approval. So I called the 302 State St bank to speak with a person to see if there was any problem. This was at 9:35 am. I get a recording that said they could not talk to customers. So I then drove all the way to the bank wasting time and gas, feeling very ignored. I was told by the teller to sit down and they would get the manager to address my concerns. 15 minutes later I am still sitting there. As I left it was mentioned she was with another customer. I already felt like I was being ignored. Why would you have me sitting without letting me know that she was with another customer and not off having a coffee break? I do not understand the treatment and I have complained to corporate headquarters. Had they just kept me informed along the way with what was going on there would have been no problem. Why do banks feel so entitled to be rude?

• e

  elliott ross
  1

  Job slowed down because of COVID and came across hard times and went in to the negative. I finally worked very hard to get funds back in to the account and us bank sent me to collections Us bank is working against at this VERY hard time.

• D

  Don Yon
  4

  Always great service. A beautiful historical building.

• T

  THOMAS ROSE
  3

  Very nice historical building in downtown salem

  Response from the owner

  Hello Tom, I'm glad to hear you like our Ladd and Bush branch in Salem. I see that you left 3 stars for this branch. If your visit was unsatisfactory in any way, please don't hesitate to let us know. You can email your phone number and reference #3690 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to leave a review. ^Kim