U.S. Bank Branch Kansas City St, Rapid City

U.S. Bank Branch Reviews

• M

  Murray Lee
  1

  Called this morning and the teller and manager I spoke with were very terse and treated me obstinately. Melissa spoke over me and spoke very condescendingly to me, while I spoke respectfully and never raised my voice. No customer service, the issue was not explained. Both tellers simply wanted to get me off the phone, yet the call was only 3 minutes in length for a legitimate mobile deposit question. Those around Rapid City that know me, can verify that I am a very calm and respectfully kind person. Not sure why the teller, and Melissa, (Kansas City Street Manager) were so terse and surly. Not the type of customer service I would expect as a decades old customer. *** UPDATE — I spoke with Michelle at the Baken Park branch of U.S. Bank, she listened to my questions and answered what she could and then connected me with US Bank national customer service and the issue has been resolved. A wonderful experience with the Baken Park branch… Kansas City branch you need some training.

  Response from the owner

  Good morning, Murray. Thanks for taking the time to leave a review. We understand your frustration with the lack of service you received at this location. We're happy you were able to get assistance at the Baken location. We use feedback like yours to improve our processes and services. We will share your review with the appropriate branch management. Thank you again. ^Heather

• K

  Kristin Hern
  1

  Slowest drive thru. We should not have to wait 25 mins to make a deposit at the drive thru.

  Response from the owner

  Hello Kristin, thank you for sharing your feedback with us. We use this information to help improve our services, so I hope your next visit is more time efficient. I wish you the best, ^Kim

• T

  Tina Nadeau
  1

  Today I was shorted $100.00 on a withdrawl. Long line and long wait. I sure hope they make it right!

  Response from the owner

  Thanks for leaving us your review, Tina. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• M

  Michelle Taylor
  5

  It's quick and easy, and the staff is so friendly!

• S

  Scott Keyser
  1

  Slowest drive thru I've ever seen

  Response from the owner

  Good morning Scott. We're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 8158. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather