U.S. Bank Branch Cherry Ave, Signal Hill

U.S. Bank Branch Reviews

• E

  Elle Tea
  1

  Had a very bad experience here. Let feeling awful. I have been with this bank for over 20 years, before it was US bank. I have never been so upset during any process! It should have been a pleasant experience. I'm always bragging about my bank and brought someone with me. He is struggling with health issues and considering opening an account. After he said he was upset that I continue to give my business to such a place. I apologized that I took him out for that display. I still defended US bank in that this is a one- time incident to be corrected. Must be this branch! The manager and banker were both very curt with me. The manager even raised his voice to make me respond to questions I was weary of answering. If I wasn't in need of that product, that day, I wouldn't walked out. There are more details to add, but these are enough to support my rating. Overall, I'm very disappointed. The way the banker and the manager were acting, was unprofessional. I realize that I was questioning the data collection, but as i disclosed, I'm in data integrity and always question it. They seemed so offended. As a female and a Latina, I couldn't help, but to feel discrimination undertones, based on the men who "helped" me.

  Response from the owner

  Hi Elle, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1275 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• N

  N W
  1

  They charge me $7 to cash a $60 check. Total ripoff. Not only that they have to take down all your info to create a profile. Including your social. Honestly feel like this is one of the worst banks around.

  Response from the owner

  Good morning. Thank you for taking the time to share your experience. We understand your feelings about the check cashing fee. If you'd like to discuss the experience in detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 2384. We look forward to hearing from you. ^Heather

• K

  K C
  1

  Rarely beneficial to the Customer. Limited onsite service. Fails for provide next steps or expand more to directly assist the CUSTOMER. Contact me direct for more, and concede details.

  Response from the owner

  Thanks for your feedback, K C. Our goal is to always provide exceptional service to ensure our customers are satisfied. It sounds like we’ve failed you here. If you would like, we’d be happy to speak with you and help in any way we can. Please send us an email with your phone number to [email protected], including reference number 1927. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• K

  Kassie D
  5

  Amazing service! My mother and I bank here. We drive farther to go to this particular banch. This is the ONLY US bank branch where we are treated kindly and fairly like human beings.

• m

  matt hill
  5

  Great service from all employees. Jason Ferrier set me up an account with great hospitable respect. Also clean non-crowded environment.

• J

  John orrick 68orr69
  1

  I am a 60 year old homeless man I was lucky enough to have somebody give me some work they gave me a $10 check well I went in the bank and they decide they're going to charge me $7 to cash a $10 check so I walk out of there with $3 not even enough for a meal one of the most horrible feelings I've had in my whole life and what's crazy is I stay right in their parking lot because I have no place to go to me there is no way to justify treating a person like that also kicking a man while he's down I mean I'm at my bottom and they're going to take for me what kind of institution is this this just shows you one of the things that can happen once you're at the bottom then you can't get back up because people just keep it ripping you off so you wind up staying stuck homeless I've been here for 3 years now

• S

  Shellsea Kitt
  1

  Worst bank ever.... Atm is always down... Two weeks ago it ate my money.. Didnt put it into my account had to fight bank for two weeks for my 230..im here again today and its not working.... I dont care if there is high volume of people.. Put another atm in

  Response from the owner

  Hello Shellsea, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• E

  Edgar Lopez
  5

  Best service very polite Banker and was able to help me out and open account

• M

  M Hunter
  1

  Slow, they make me dread having to go to the bank.

  Response from the owner

  Thanks for leaving us your review, Megan. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• J

  Jose Ramirez Vargas
  1

  Don’t get this bank. The card fraud department suck. I been in hold for more then 2hrs

  Response from the owner

  I’m sorry to hear about your hold time, Jose. We are here to help. If you would like to discuss this further, please email us your phone number. Our current call back time frame is 24 business hours, but we will call you as soon as we can. Our email address is [email protected]. Please also include reference number 2050. We look forward to speaking with you. Thank you. ^Chrishawna