Wells Fargo Bank Cherry Ave, Signal Hill

Wells Fargo Bank Reviews

• J

  Jasmine Rodriguez-Meza
  1

  Customer service needs to be reevaluated at this branch. On 1/7/22 a customer with medical limitations/ medically disabled was treated very poorly by the manager/supervisor of the branch and some staff. I saw that the man was quite upset about the long wait and none of the staff was helping him after he had explained his situation. He said he was a cancer patient and had recently had surgery as well and he became super upset and did voice is frustration loudly but who wouldn't if you were being ignored. I understand he should have been upset with the security personnel since she has no control over the services rendered in the branch but none of the staff were appropriately handling the situation. The ones addressing him were being very rude and unprofessional. The "manager" stepped in to handle the customer but just was speaking very loud and aggressively to the customer and allowed the other customers to ok insult the man instead of quickly and calmly addressing the situation. She finally told him of wanted to get helped she would if he got up from the disabled booth and walked to a in different teller booth and stand you instead of being seated. The man did apologize for his behavior but she was still speaking to him very rudely to him throughout the whole transaction. After the man left, she was making sarcastic remarks about the situation thinking no one was listening but i was. I personally would not like to be treated that way hence i would not recommend this branch to anyone. All the staff seem complacent with the Manager's behavior. Maybe they should all be retrained in customer service and learn to handle these situations appropriately with a smile and not being passive aggressive.

  Response from the owner

  This is valuable feedback, Jasmine. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• k

  koky971
  1

  Jasmine the one in charge didn’t want to change my check because The check didn’t have the date ,but have my name and address she is the worst and mind person I never go back to the back again ,I tell her to call the office to verify and she didn’t want to do it….go to diferente bank.

  Response from the owner

  I appreciate you taking the time to share your feedback. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• V

  Victor Nunez
  1

  The main thing I used to like about Wells Fargo was their customer service. Today it all changed. I was using the inside atm when it said to wait for a manager approval. I have no problem doing that because it wasn’t my first time using the inside atm. It suddenly displayed a message saying unable to complete transaction. I was like ok there’s no customers I’ll just go to the teller. I briefly told the teller that something was wrong with the atm and she was kindly explaining what possibly went wrong. The power hungry manager behind her sitting on the desk interrupted and started accusing me of cancelling the transaction. She was saying it was my fault the atm didn’t complete my transaction. I tried explaining that I didn’t do anything that I just waited and then that happened. But she just kept insisting it was my fault. I will not be going to this branch again and possibly considering changing banks.

  Response from the owner

  I'm disappointed to learn about the customer service you received at this location, and I hope you'll accept my sincere apology. Please tell me more about your interaction in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

• E

  Edgar Lopez
  1

  Worst customer service there bunch of bank tellers and having me wait for over 30 minutes

  Response from the owner

  Thank you for your review, Edgar. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• S

  Shane Finn
  1

  Google pay doesn't work and access code discontinued. Please wait 5-7 business for your new card.... so helpful and convenient... not.

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me more details about your experience at [email protected]. Be sure to include your full name, Google username, phone number, and address. Thank you. -Jessica, Wells Fargo HL Social

• D

  Dee Rey-Alja
  1

  This branch is the reason I am finally closing my account with Wells. I kept the account because this branch is near my office therefore convenient when I need to stop by and go inside. But what's the use when the customer service is so bad that you end up not getting anything done and have to run after work to a much further branch to try and get the job done. Every single time! I'm over it.

  Response from the owner

  I'm truly sorry you feel this way, Dee. I'd appreciate the chance to address your concerns. Please tell me more about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• A

  Anthony kruzic
  5

  Love the new automated tellers inside. Just like an ATM but withdrawal limits are over 1000.00 per transaction. Also 5hey let you select the denomination and amount in each denomination. Staff is very friendly and helpful. Clean neat peaceful interior lay out with free cold or hot water dispenser. Comfortable waiting area for other services and highly visible from either Cherry or Willow. Only draw back is the parking lot layout since it is shared with multiple retailers 8ncluding HOME DEPOT and COSTCO.

  Response from the owner

  Thank you so much for sharing these details with us, Anthony. I’m happy to see you enjoy visiting this location. Have a great rest of your day. -Shannon, Wells Fargo HL Social

• H

  Herman Quintanilla
  1

  Very rude and disrespectful staff 11-26-21 Never will come bank with Wells Fargo straight trash. Everyone go to Wescom and notice the difference

  Response from the owner

  I’m truly sorry for the rude customer service at this location, Herman. Could you tell me more about your experience in an email? Please address it to [email protected], include your Google username, and mention this review (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• L

  LaCroix Property Group
  5

  Jasmine was very professional, patient and kind while processing my wire transfer today. Bank managers were also great.

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location. We appreciate the feedback, and it's been forwarded to the appropriate teams. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• H

  Hector Estevez (hector5star)
  1

  After being a member for so many years am done doing business with this company it's impossible even to run payroll , for my the company Wells Fargo is not helping my business grow I cannot it's not recommended Wells Fargo to no one

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social