U.S. Bank Branch Quebec St, Denver

U.S. Bank Branch Reviews

• A

  Amber Carter
  3

  When have US Bank ever been closed on Saturdays? When did they make this adjustment? That's the only time that I could go to the bank and that's the only time I have gone to USBank I can't go there Mon-Fri because I work until 6 and by the time I get off and go pick up my daughter from child care they are closed. This is such an inconvenience

  Response from the owner

  Hello Amber, thank you for sharing your feedback regarding the branch hours. We offer a number of digital services that can help you with your banking needs. For questions, please reach out to our Online Support team at 800.987.7237. A representative will be glad to offer further assistance. All the best, ^Kim

• S

  Shane Thompson
  4

  I had a seriously messed up situation happened to me involving my checking account and I was very tempted to not continue using U.S. Bank. I had deposited a check in to the atm that somebody wrote me for some fireplace work I did for them. It ended up being a bad check and US Bank, Automatically froze my account and threatened to close my account down. I spent the whole weekend trying to get it worked out, only to get the run around from everyone. Debit card transactions posted to my account and sent my account into the negative. I was not even able to deposit cash in to my account to bring my account to a positive balance. I was getting very frustrated because not only did I get screwed for the work I did but now I felt my own bank that I have banked with for years is screwing me as well. To sum it up, I had to go to the branch I created the account at many years ago and talk with them to get it fixed. Robert, the branch manager made numerous phone calls and did everything he could to get my account unfrozen and to get the situation resolved. I just wanted to post how appreciative I am of him and how there is people out there that still have enough customer appreciation and great customer service skills and it is because of this Manager that I will be continuing to bank with U.S. Bank

• G

  Grover Orchestral
  1

  The location and hours are great. The service is pretty terrible. Employees will assure you things they're not trained on or even sure about. As long as giving you false answers makes things easier on them. Others are just rude. It seems like being friendly and truly professional isn't a priority when US Bank trains their employees. I've switched services to another bank and I'm just waiting for everything to go through so that I can close my account with them. I'm looking forward to it.

• B

  Beth Williams
  1

  I would give negative stars if it were possible. Terrible service and don't care about customers at all. Why have a branch open later if you can't offer services a regular branch would? I had fraud on my account (2nd time, thanks for the security US Bank) and was told by the fraud department I needed to close my account immediately and open a new one. Well, the teller told me he could close it, but couldn't open another one. What? How is that helpful when it's the end of the month and I have a paycheck and bills automatically going through the account? He said I'd have to come back tomorrow to open an account as his supervisor was off in 5 minutes and she was the only one that could help me. I talked to the supervisor and she said I can't help you, I'm off the clock and have been for 40 minutes. So which one lied to me? Offered to send me to another bank. Again, terrible customer service. My advice? Don't bank with US Bank. And definitely don't go to this location unless you want shoddy service and don't mind being lied to.

  Response from the owner

  Hello Beth, We are so sorry to hear about your current situation and hope our team can help reconcile this issue. Your review is very concerning to us and we want to make sure you get your new accounts set up and all of your questions answered. Our customer care team is here to help you. If you have a free moment, please reach out to them by calling 1-800-USBANKS. Kind regards, The U.S. Bank Social Media Team

• J

  Joe Smith
  1

  Constantly have to wait 45 min to an hour to do basic banking. Terrible customer service. Lines regularly back into grocery aisles. They cannot work efficiently, EVER. I hope they close at this point, they’ve proven they can’t be an actual working bank branch.

  Response from the owner

  I understand why the wait time is frustrating for you, Joe. I am disappointed to hear that in addition to the long wait you have experienced bad service as well. We would like the chance to talk with you further about your visits and offer our help in any way we can. Please email your phone number and reference #7282 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

• A

  Adam Darnell
  5

  Edward & the other guy i just call him "Big Guy" with the suspenders on are so great to work with it. I make daily deposits for my company and even if they have a line out the door, they are still so very professional at what they do. I refuse to go to any other bank because these 2 guys here are also very fast at what they do. Thanks "Big Guy" & Ed for what you do gent's!!

• G

  Gaby Duran
  1

  Worst serive ever! Spent almost an hour waiting for a branch manager or someone to help me that the teller is not able to help with either. Not even a glance in the waiting area to let us know someone should be with us shortly. And it smells like a wet dog inside. Like they don't clean the carpets at all.

• M

  Martin Conrad
  1

  Uncomfortable with banks,stay away from this one outside of check cashing or deposits. Although they appear friendly, a simple things as correcting them addressing you by your first name, will have them TAGGING YOU, in the system. Using just doing their jobs to hinder loan and the likes. Once you are TAGGED,ALL OTHER FINANCIAL INSTITUTION MIGHT HANDLE YOU,yes HANDLE YOU. CHECK CASHING OR DEPOSITS ONLY. You know who I. Talking to

  Response from the owner

  Thank you for taking the time to review our Quebec St. King Soopers Branch. We apologize that you feel our demeanor changed when you corrected us on your name. We would like an opportunity to speak with you and hear more about the experience. Please send us an email to [email protected] with your phone number and reference number 1664. One of us will be happy to call you within 24 business hours to offer our assistance. We look forward to hearing from you. Thank you. ^Ryan

• D

  De. Da
  1

  I have accaounts and mortgage on US for years Today I need to do bank transactions so I Check reviews seem like the branch troubles Continue like in the past with a mexican manager with no training hope District manager do something about it

  Response from the owner

  Hello De. We are sorry to see that you were unsatisfied with your visit. Please send us an email to [email protected] with some details and your phone number. Please include reference number 1371 in the subject line. We will be happy to give you a call within 24-48 hours to offer our assistance. Thank you for taking the time to review our 28th and Quebec Branch. ^Ryan

• R

  Robert Reynolds
  5

  So convenient to have a branch of your back at your grocery store. Open Saturday and Sunday in addition to the ATM.