U.S. Bank Branch AZ, Bullhead City

U.S. Bank Branch Reviews

• T

  The Hunting and Fishing Show
  1

  Worst bank my business has ever used. ATM is always broken. Customer service is a joke, always long lines. Calm customer service? Sure but it will take you all day. How about their sneaky ‘analyst’ feels? Oh yah check your statement it’s a new one. Then how the process your deposits and checks so they can slip in a few over draft fees when you have more than enough to cover all the transactions. Then they don’t open till 11am and close at 4pm. Impossible to make deposits with those hours. Would be fine if the ATM ever worked. You would think that after 2 years of constant ATM issues they could at least figure it out. As far as PPP loans went. Our business was the first at this branch to apply with all our paperwork in order. Took them 6 months to process our application and the money allocated for PPP loans was gone by that time. It’s literally the most incompetent bank I have ever dealt with at both the branch level and corporate level. We now do t leave money in this horrible bank, the only reason we still have an account with them is for our credit card processor, but come January 1 we will no longer be a US Bank Customer as we won’t have to use them to process credit cards transactions. If you own a business stay away from this bank, they are so bad it’s comical.

  Response from the owner

  Good morning, thank you for taking the time to leave such a detailed review. We'd hate to lose your business and hope we an change your mind. If you'd like to discuss the experiences in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4895. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• A

  April Brown
  1

  Went to cash a USbank issued check that kept giving me errors. Teller said it was something with the check and that is why my bank was having issues. Then they charged me a $7 fee to cash it. USBank you have lost a potential customer for not even telling me before the transaction.

• c

  c terhune
  5

  I use this branch for both business and personal banking. The customer service provided to me is beyond STELLAR!!! The tellers are always extremely nice and personal, and Zee and Heidi ALWAYS go the extra mile to ensure customer satisfaction. For my business, (and thru the Covid crisis), they have been exceptionally helpful, and if there is something beyond what they can handle at the branch, they put me in contact with a USBank Representative that always helps me to insure positive outcome. As the owner of a small business (DePriest Massage and Dermal Fillers), and a personal banking customer as well, I HIGHLY recommend!!!!

• V

  V P
  1

  Went in person to order money in cash a high amount check. Was told that the money had to be ordered and I should receive a call when it arrives for me to pick it up. Never received any call. I called to see of the money ever arrived was told there was never an order placed and that I would have to place another order. Forget it I'll just have to cash this check and have it in my bank. I'll just rather take out my daily amount instead of this hassle of these bankers not doing what they told you they would do. ATM IS ALWAYS BROKEN AS WELL.

  Response from the owner

  We apologize the service you received at your local branch was less than desirable, Vic. Please know it's never out intention to disappoint you in any way. If you would like to discuss this matter further, please send us an email to [email protected], including reference number 1403. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• L

  LARRY KELLEY
  5

  I really like this place. The service there is exceptional. Bank is extremely clean and very well managed. The tellers are all very knowledgeable and helpful.

• F

  Fabian Arellano
  5

  Always Friendly and proffesional... App check deposits are very convenient. Transfer money between accounts and online bill pay is awesome.... All around good service has been my experience...

• C

  Charles Grandia
  5

  Jody was very pleasant and helpful with my car loan application went above and beyond

• D

  Donna C.
  1

  Been in area for several months. Staff always pleasant and helpful but short staffed......usually a long line. Now I found out they are only open 10 a.m. to 3 p.m. Mon. thru Wed.

  Response from the owner

  Thank you for taking a moment to share your feedback, Donna. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• C

  Chris Carl
  1

  ATM is broken more often than not. BIG LONG LINE this morning because they don't open til 9:30.

  Response from the owner

  Hello Chris, Thank you for reaching out. We have implemented temporary hours at many of our branch locations. You can find details about this online at: usbank.com/covid19 We are also keeping our locator as up-to-date as possible with the current hours and contact information for each location at: usbank.com/locations Many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. ^Caitlin

• R

  R H
  2

  Long wait times, especially for seeing a banker or manager. ATMs are always having problems.