U.S. Bank Branch W Washington St, Sequim

U.S. Bank Branch Reviews

• B

  Brianna
  1

  I have never had such a poor USBank experience than I did here on 3/4/22 4:02 PM on a Friday I walked up to the drive up teller after the vehicle in front of me to do a simple cash withdrawal in order to make a purchase on a vehicle I traveled for expecting the branch to be open till 5 not 4. The lovely teller told me she was closed and couldn’t help me despite walking up right after the last vehicle that was being helped. Incredibly frustrated and annoyed if I didn’t like my local branch I would be closing all of my accounts. I have personal and business checking with this bank for 15 years.

  Response from the owner

  Hi Brianna, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #0611 to [email protected]. Once we receive this information we will contact you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• L

  Lynn Bender
  1

  have been trying to reach someone in order to access my safety box for over 2 week...was told they are short staffed and lobby closed. Drive thru teller took my name to be called bbut have yet to hear from them. Called 800 number and same issue...no one gets back to me. Today I searched for other nearby branches to see if I could contact a person at one of them....all the branches on the Olympic Peninsula have closed lobbies (drive-thru only)...even Seattle is w/o any access to banking. This is utterly unbelievable!!

  Response from the owner

  We apologize you couldn’t reach the branch when you called, Lynn. Please send us an email with your phone number to [email protected], including reference number 5053. One of our Ambassadors will call you within 2 business days to arrange a time for you to access your safe deposit box. Thank you and we look forward to speaking with you soon. ^Larisa

• B

  Brady Combs
  5

  They’re super helpful and kind to me. I’ve been banking with them since I was 17, and they’ve been awesome ever since. They helped me set up a credit card and a savings both in one day. I should also add that They really made me more comfortable owning a credit card. I was adamant about getting one at first, but they helped me understand how to safely use it and be smart with it. Thank you guys for all your help👍

• M

  Marki Ming
  5

  Excellent service, we dropped right in and they were able to help us on the spot.

  Response from the owner

  Thank you for your kind words, Marki. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

• D

  David Meier
  1

  This is got to be the worst bank I've ever dealt with. I was there at 9 for an appointment this morning and was ignored at the door was not greeted or even spoken to. They continued to keep the door locked even though I had an appointment my daughter travel across the state to sign some papers so now the trip was wasted because they wouldn't even let me in the front door they ended up calling the police because I knocked on the door several times and got no response at which point I left the cops contacted me we went back to the bank I was trespassed from the bank and that Bankers would still not come out and communicate with me they have took it upon themselves and said they would close my account and it would send me a check if this is the way they treat people is that bank I'm sorry for you people

  Response from the owner

  We are concerned to hear about your experience at your local branch, David. We would appreciate the opportunity to speak with you so that we can have this situation reviewed. Please send an email to [email protected] with your phone number and reference number 6879, and we will contact you within two business days. Thank you, and we hope to hear from you soon. ^Jessica

• W

  Wendy
  5

  Always kind and helpful. NEVER call the toll free customer service number, they are awful. Deal directly with the bank, they are always friendly and helpful and give me plenty options when I need credit or loans. I currently have a mortgage, line of credit, reserve account, checking and savings accounts. I'm a happy customer!

• D

  Dayne Allen Sheets
  5

  Everyone has been nothing but nice, helpful, knowledgeable. I have dealt with most of them in many departments and they are all great. I have been a customer since 1992, had a mortgage with them and now have an equity loan, two checking accounts and a money market account. Great business.

• N

  Natalie Wagner
  5

  I have been banking here for years and love all of the staff! From the tellers up to the upper management, the entire US Bank branch in Sequim is amazing!

• L

  Linda Christian
  2

  Very frustrating that the lobby isn't open for business. All other banks in our area are and have been. So what's going on???????

  Response from the owner

  Thank you for taking the time to share your feedback, Linda. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• C

  Christine B
  5

  US Bank, especially in Sequim, has always been friendly, professional and helpful. Highly recommended.