U.S. Bank Branch 10th Ave, Poulsbo

U.S. Bank Branch Reviews

• A

  Alan McGraw
  1

  Typical big bank more concerned with charging you every possible fee then customer service. You are much better off to go to a credit union where the customer is actually appreciated and treated like a human instead of cash machine for fees.

  Response from the owner

  Thank you for taking the time to leave us a review, Alan. I understand how fees can be frustrating. If you would like us to look into the fees on your account, please email us at [email protected] with your phone number. Please also include your reference number: 3077. One of us will be happy to give you a call by the end of the next business day. We hope to hear from you. ^Michael

• D

  Dont ask
  1

  Ask a simple question and end up with a hard inquiry on my credit. AFTER I told her I DIDNT NOT WANT A HARD INQUIRY and why. 20 minutes later and I'm getting a notice of a hard inquiry. I call the branch and was told again It didnt matter and I was wrong and the inquiry never happened. I was lied to repeatedly and when I stated that if she was right, how would anyone know I talked to her 20 minutes earlier? She said I was wrong and "she knows and that's why she's the one working at the bank".... then she hung up on me. I dont have her name, but she works at the left window on Saturday. Not only was it unauthorized, I told her that. NOT COOL

  Response from the owner

  We are concerned to hear about your recent branch experience. We would like to speak with you further in order to ensure this matter is properly addressed by management. If you would like us to reach out to you, please email your phone number and reference #2790 to us at [email protected] and we'll call you in 24-48 business hours. We look forward to addressing all of your questions and concerns. ^Kim

• M

  Maui Rob
  5

  Convenient location bank there frequently. Tellers and manager friendly and helpful.