Kitsap Credit Union WA, Poulsbo

Kitsap Credit Union Reviews

• N

  N Evans
  1

  Do NOT get a Visa card through Kitsap CU. There is no way to setup autopay with a non-KitsapCU account. I have to take a picture of a paper check and move it around accounts every month to pay my bill. Customer support was abysmal.

  Response from the owner

  Hi N, thank you for your feedback. We do strive to provide the best in our products and services and are disappointed that we have missed that mark with your experience. While we do not have a way to set up an automatic payment to your Visa account due to the fact that minimum payments change, we have several other payment options that may work for you. We would welcome the opportunity to talk with you about your specific situation. If you're open to this, please email us your phone number to [email protected].

• K

  Kris Williamson
  1

  Very rude!! We called before we came and asked what we needed to open a business account the. showed up a few hours later to learn that we needed an appointment which was never mentioned in the phone call . We had to wait for 45 minutes then to be treated very rudely by 2 seperate clerks that opened up new accounts and business accounts. We were told to leave because they wanted even more information above and beyond our state license and UNI that we had already provided. I have 3 other business accounts at US bank and never had a problem or was put the the ringer like this bank and then to be treated like we were was uncalled for. I am cancelling both my loan and my credit card through Kitsap credit union. We thought we would do business with someone local in the same town where our business is, but guess that was a bad idea.

  Response from the owner

  We're sorry to hear that you had such a negative experience. Member service is our top priority and we're sorry to hear that you left unhappy. We'd love to have the opportunity to rectify the situation. Please feel free to give us a call at 360-662-2000 or 800-422-5852.

• L

  Leah Lovely
  5

  Have banked here my entire life (since I was 13) and when I began dating my now husband, he promptly closed his other bank account after seeing how well I was treated (basically just never given bogus fees & always good customer service) and has also banked with KCU since, about 15 years later. I still remember going to the same bank with my father when it was Kitsap Federal Credit Union as well 💕 Love them, love the Poulsbo branch especially, absolutely would recommend them to anyone.

  Response from the owner

  Thank you so much for the positive feedback!

• R

  Royce Magneson
  1

  They will not give me a $3000 loan to fix my truck even though I have deposited 10s of thousands of dollars in the past 2 years they said my credit score it I bit low thank for helping me keep my business going

  Response from the owner

  We always strive to provide 5-star member experiences, and we're sorry you were displeased. Thank you for taking the time to leave your feedback. If you'd like to discuss your experience further, please feel free to send us an email at [email protected].

• G

  Greg Nahliuk
  1

  I got very bad experience from there.My wife few days ago bring my payment check for the car loan to this office and told one of the person who working there-my husband need do payment till January 10 but he like do it early.My wife bring the check for car loan January 3 and ask them put this check January 4 because my husband will must tomorrow got pay stub from his job -they answer no problem, but what they do? They make deposit January 3 -it’s so stupid because I wrote a check for deposit January 4 and I have not dollars at that moment(I mean January 3) in my bank account and my bank charge from me 35$ return fees for that -who must compensate me for the employee's negligence???

• W

  Wendy Taylor
  1

  A family member, who also banks at KCU, informs me of recent fraud activity on their checking account you would think the bank would reimburse for the theft. NOT KITSAP CREDIT UNION. $800 was stolen from a married retired couple in their mid 70s and the credit union refused to reimburse them! SHAME ON YOU KCU!! I'm looking for another bank.

  Response from the owner

  We appreciate that you've taken the time to share your experience with us. At Kitsap Credit Union we take fraud very seriously and we work diligently to protect our members. We'd really like to learn more about your experience so we can find a resolution. If you'd like to discuss this further or provide anymore information, please give us a call at 360-662-2000 or 800-422-5852. You can also send us an email at [email protected]. We hope to hear more from you soon.

• A

  Angelika R (Angelika)
  5

  We love our local Poulsbo branch of KCU. I'm a KCU lifer and we use them for almost all our loans and finances. They don't have the ridiculous fees, holds or deposit requirements that you see at big banks. Also, we've gotten to know the tellers and reps here and they have been friendly and accommodating every visit. Prompt return of phone calls too! If you read and understand the financial institution's rules and abide by them, you will not have problems with them. Thank you KCU!

• D

  Debbie Page
  5

  I love my Credit Union. I had my account since 1983. I've never had any issues with any of the employees or policies. I wish all banks were like the Kitsap Credit Union!

• R

  Richard Stoll
  4

  Great in-person service but seems a bit short-staffed at times.

  Response from the owner

  Thank you for your positive feedback! We appreciate it.

• B

  Brittany Tatro
  1

  Nice facility however the woman that processed our car refinancing from peninsula credit union to Kitsap credit union struggled to to get our paperwork correct not only once but twice which has made us come down multiple times and fix her mistakes