KeyBank 10th Ave, Poulsbo

KeyBank Reviews

• B

  B g
  1

  Terrible customer service. This is my second trip to this bank to roll 2 iras. I've been here 55 minutes and it's still not done. The banker knows nothing about IRA s and is having trouble with the system. When do asked what the problem was, the manager, Shawn martens, snapped at me that there were system problems and I'd just have to wait. You'd think after now 55 minutes someone would explain

  Response from the owner

  Hi Bernadette, We certainly never want our customers to feel this way, and I will be forwarding this info to our Branch partners. Let us know if you ever have any questions/concerns, we're here to help. ^LH

• p

  peggy krause
  1

  My son and I went in to get something's straightened out and deposit a large cashiers check the manager didn't want to help at all said it would take 3 to 6 months to take care of he was very rude went over to Edmonds and they took care of it in an hour

  Response from the owner

  Hello Peggy, please send us an email at [email protected] with any additional details. We'd be happy to forward this over to the proper are for review. Refrain from including any account numbers and reference case #71961. Thank you. ^PR

• A

  Anele Oecra
  1

  This branch used to be the best. The employees were super nice and got to know you. They made you feel like a person and not just numbers on an account. A new manager was brought in a couple of years ago. He is not personable at all. The good people have slowly left. Everyone new is nice but cold. I’ve been a customer for over six years. I have my personal and business accounts yet I get treated like it’s the first time I’ve ever walked in the building. It’s very frustrating.

  Response from the owner

  Hello Elena, we want you to feel welcome no matter who you interact with at Keybank. Please send an email with your phone number and full name to [email protected] to get in touch. We would like to call to get information on what exactly happened and help. Thank you!^CH

• M

  Molly hobstetter
  1

  As a long term client of all the branches In multiple states I’ve never been unable to make a payment on my husband’s line of credit until this branch. Difficult banking at it finest.

  Response from the owner

  Hello Molly, thank you for your feedback. For security reasons we can not allow non clients access to an account they are not listed on (this includes making a payment which requires access to account specific information). We apologize for any inconvenience. Your husband also has the option of making a payment online or setting up the account for automatic payments. Hope this helps. Thank you.^CH

• M

  Max Dammarell
  5

  This is a great bank! The service is very good, and the staff is friendly and extremely helpful.

• C

  Carol Estes
  5

  The best service and customer relations ever--and I'm NOT an employee!