U.S. Bank Branch Ludlow Ave, Cincinnati

U.S. Bank Branch Reviews

• j

  john banner
  1

  This branch is consistently understaffed and serves as a training ground for new managers and tellers. Much improvement is needed. Embarrassing to report as a US bank shareholder.

• A

  Austin Cox
  1

  If you need any documents notarized that may be on the controversial side of things DO NOT go to this location as you will most likely be denied if the document does not fit the views of the Notary Public. Very unprofessional to say the least.

  Response from the owner

  We’re sorry we’ve let you down in providing exceptional service, Austin. It’s never our goal to leave you feeling this way. If you would like to discuss this further, please send us an email with your phone number to [email protected], including reference number 5364. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  Josephine
  1

  Not a great experience. I double checked to see if they would accept quarters (online and over the phone) and brought them down with me from IL (US Banks closed up here) because I live part time in Cincinnati. After hauling them down here and taking them into the building I was informed that "no, they in fact are not accepting change anymore". So, based on that and how they handled it (by laughing and saying they haven't done that in years) I'll most likely be changing banks. Thanks!

  Response from the owner

  Hello Josephine, Thanks for reaching out and for bringing this to our attention. I definitely understand your frustration after having checked online and by phone and I'm sorry you were unable to get assistance with your coins. We'd really like to speak with you about your visit in further detail, so that we can look into this properly. Please send us an email at [email protected] with your phone number and reference number 7813. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• F

  Flequer Vera
  2

  I felt rushed out of the branch after I waited for about 40 minutes to speak to a loan officer about a loan. Bank was closing in 30 minutes when my appoinment started, and I was being sent to speak to someone else a different day instead of addressing my questions on the spot. One teller was welcoming and helpful which is why I gave the brach a 2 star. I am very happy at a our local GE Credit union and should have not explored a big bank

  Response from the owner

  Thank you for leaving us your review, Flequer. No one should ever feel they're being rushed out, and I'm sorry to hear that this was the way you felt after your visit. We'd really like to speak with you further about your experience and to ensure this is brought to the attention of the appropriate management. Please send us an email at [email protected] with your phone number and reference number 4871. Once we receive your contact information, we'll give you a call within one business day. We hope you'll allow us this opportunity to assist. ^Caitlin

• A

  A Elizabeth
  1

  Never open when they say they are. Never answers calls. TERRIBLE customer service. Do not recommend at all. Save your self a headache & time by going elsewhere PLEASE.

  Response from the owner

  Hello Elizabeth, thanks for reaching out and providing us this feedback. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Regards, ^Kortnee

• M

  Mike Evans
  1

  The teller was very nice when I visited but said the branch manager was the one and the only one who could help me, and that they would give me a call back because they were currently at lunch. I never got a callback, an email or any kind of correspondence after that whatsoever, and it caused a major inconvenience. Horrible service. Typical US Bank service...

  Response from the owner

  Hello Mike, thanks for leaving a review. I apologize that you were never contacted by the manager. We’d like to see how we can help. If you’d like to discuss the situation in more detail, please include your phone number and reference number 4476. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• J

  Jo Taylor
  5

  I love the folks at our US Bank in Clifton and would never go anywhere else. They are kind and friendly and so helpful and they go above and beyond, always. I look forward to taking my banking needs there every week.

• J

  JOSH BRUCE
  1

  Megan told me I couldn’t get a refund for my overdraft fee and said if I call the US bank in Westwood they would tell me the same thing. So I called them and they gave me a refund right away! So not only did she give me false information, she didn’t care to help me.

  Response from the owner

  Hello Ski, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 877-654-4918 to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• R

  Robin Estes
  1

  I'd give zero stars if I could. I tried to open a new account after a recent move. A young Asian man, I didn't get his name, "assisted" me. He input all information and the new address populated on his computer. However, because I didn't have a piece of mail, he then informed me he couldn't open the account. A week later I went to cash in some rolled change. He asked " Do you have an account?" I told him no and he refused to assist me yet again. Both times I walked right next door to PNC. Zach opened an account and they cashed in my change. Save yourself some time and avoid this place.

• L

  Lori Stolz
  1

  They offer appointments inside right now, but no one is wearing a mask or practicing social distancing. An employee came within two feet of me with no mask on.