U.S. Bank Branch N Philadelphia Ave, Portland

U.S. Bank Branch Reviews

• O

  Olivia Robbins (Marquez)
  1

  Getting a notary at this bank is ridiculous. Training is sorely lacking in notarizing documents as sometimes they will notarize a document for the secretary of the company (a company that has been banking there for 40+ years) and other times they will not allow it. 🤷🏻‍♀️ The employee who dealt with us, Cynthia Corona, was particularly difficult, both by phone and in-person. A very frustrating experience!! 😔

  Response from the owner

  Good morning, Olivia. I am sorry to hear you've had a poor experience at this location. We understand your frustration. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5576. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• j

  jimmy wynn
  1

  Service at this bank is almost nonexistant. Us Bank is becoming the worst service of all banks. I will move to another branch even tho I live nearby this branch. Very poor service and almost No training. Arctic Heating & Refrigeration and Jim Wynn

  Response from the owner

  We strive to provide a level of service that meets our customers' highest expectations, Jimmy. Our employees are also trained to treat our customers with the highest level of respect. We appreciate you taking the time to leave this review and regret that we have not met our goal in this instance. We wouldn’t want to lose you without a chance to speak with you first. If you would like, please send us an email with your phone number to [email protected], including reference number 0774. An Ambassador will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• D

  Dennis Young
  4

  Open on weekends, 10AM - 2PM. Usually doesn't have big lines.

• A

  Austin Ernesti
  5

  The tellers are friendly and service has been quick everytime I'm in. Even the manager will come out to help with small transactions if there is more than one person in line. I recently had a family emergency and they were accommodating for us as well. Thanks team!

  Response from the owner

  Hello Austin! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• J

  Jan Starnes
  3

  If the bank is going to close some services provided to their customers, before the bank actual close for the day please post a sign indicating the bank's intentions to do so. Today I took some coins in for their coin machine to count which takes maybe a minute or so; I was told it was necessary to close the machine 20 minutes before closing so the machine could balance. However, on Thursday I did receive wonderful customer care. Thanks

• J

  Joe Banks
  2

  Just like BofA. Nice people here, but bank policies are lacking. Can’t deposit a single check for low mobile deposit limits. Forced to change passwords when my iPhone fingerprint fails to recognize. The kicker (at 185th branch) was when they insisted I be charged a fee for low balance and had that “you’re dead to me demeanor” until one of them came back and informed the others that they were wrong. Then they turned all buttery and sweet again. Is there anything else we can do for you? Yeah, grow a soul.

• a

  ana flores
  1

  Karen the manager is not really helpful if she doesn't know you no matter you are a customer per long time she don't cash your checks

  Response from the owner

  Hello Ana. Thank you for taking a moment to review your experience with us. Certain items may not be cashed and must be deposited for clearance. We would like to speak with you further regarding the matter and offer further assistance. Please send us an email to [email protected] with your phone number and reference number 3164, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• j

  jenny Wood
  5

  They have always been very helpful even with the covid i love the tellers and the managers

• d

  daija henderson
  4

  They was real fast and I was out in two minutes, felt like

• S

  Steve Herrington
  4

  Good service friendly employees a little understaffed due to covid-19 cut backs.