OnPoint Community Credit Union N Lombard St, Portland

OnPoint Community Credit Union Reviews

• G

  Grafina Wolf
  1

  Worst customer service! Asked a simple question at the counter and the employee started yelling. Just because I have an accent you can’t discriminate your customers. Asked to speak to the manager and rudely was told no manager available! How you want this employees to handle your money when they can’t even help their customers!

  Response from the owner

  Grafina, Thank you for sharing your concerns. We would appreciate the opportunity to discuss your experience with you. If possible, please contact our branch team directly here: https://www.onpointcu.com/schedule/ We hope to hear from you soon. Sincerely, -OnPoint

• S

  Sean Honsinger
  5

  Francisco helped me set up a mew checking and savings account at this branch. He was very nice and thorough. He even walked me through setting up my online banking so I wouldn’t have trouble. Highly recommend this branch and this credit union. Most pleasant experience I’ve ever had at a bank.

  Response from the owner

  Jack, Thanks for sharing your experience with Francisco. Welcome to OnPoint! Best, -OnPoint

• m

  maynard crebs
  1

  This bank does not provide ANY type of phone support except during their banking hours. Their web pages do not function properly! For example I could not enter my email address on their "update contact info" page.

  Response from the owner

  Maynard, Thanks for sharing your experience. We understand your frustration around not being able to make updates to your account after our normal business hours. For detailed instructions on how to use various digital banking features we have provided a Digital Banking Guide that you can find here: https://www.onpointcu.com/digital-banking/ We apologize for the inconvenience and appreciate your patience as we continue to evaluate how best to deliver superior member experiences. Sincerely, -OnPoint

• M

  Mamoe Lauaki
  5

  New branch, looks good, smells good, clean, closer to home for me, better parking than fremont location, today will be my 2nd time going there. -Irene

  Response from the owner

  Irene, Thanks for your support! We're happy to hear that you're enjoying the new branch! Best, -OnPoint

• V

  Vanessa “Vanessa heaton” Heaton
  5

  Friend banks here and says its great place to use to manage you money on a regular basis

  Response from the owner

  Vanessa, Thanks for the 5-star review! Best, -OnPoint

• K

  Keith W
  5

  Nice place! Onpoint is always "onpoint" with the best employees!

  Response from the owner

  Keith, Thanks! That's only because we also have the best members. Best, -OnPoint

• H

  Hugh H
  5

  So glad there's finally a branch in the neighborhood!

  Response from the owner

  Hugh, Thanks for your support, we're happy to be here! Best, -OnPoint