U.S. Bank Branch Massachusetts St, Lawrence

U.S. Bank Branch Reviews

• J

  Joe
  3

  Called this bank today around 3 pm. I asked the representative if US BANK does shared banking. The representative had no clue what shared banking is and that the subject is above his pay grade. Nor offered further assistance. All banks I’ve interacted with on phone or in person understand shared banking. I informed the representative I’ll visit this location in person to ask, however the doors were locked when I arrived around 3:30 pm even though it states online and the hours posted on the front door that the bank closes at 4 pm. Would have been informative if the rep told me the doors are locked or any helpful information. I called this bank specifically not the 24 hr customer service.

  Response from the owner

  Hello Joe, Thanks for reaching out about your experience. At this time, you are able to make withdrawals using your U.S. Bank account at non-U.S. Bank ATMs that support Visa, but we do not have shared banking through other bank branches. I'm sorry to hear that you were unable to be provided at the time you reached out. We'd like to speak with you further about your experience. Please send us an email at [email protected] with your phone number and reference number 10174. Once we receive your number, we'll be in touch within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

• D

  DV MO
  1

  I had my worst bank experience in my life with US Bank. They treated me with Dishonesty and carelessness. 1- They charged me for the checks book after the banker confirmed it's free, then refused to wave the fee. 2- I opened a account at the this branch when they had a promotion going on for $200 if someone opens an account and make a direct deposit of $1000, then they declined that. 3- I had to waste a lot of my time between the corporate and the branch (2 months) back and forth and no one gave me an answer. ################ For the sake of saving your money and time, DON"T even get close to this bank. #################

  Response from the owner

  Hello, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• 陈

  陈施若
  1

  The girl called April works in the US Bank had horrible attitude. I tried to put the money in my own card. she gave me a hard time. Not sure why. I wish the bank can hire some professional banker who can actually know how to do the work. BTW, she is very rude. Because of her I will never work with USBank Anymore.

  Response from the owner

  Hello, I am very sorry about the recent negative reaction you had on your visit. Having you as a customer is something we truly value, and your satisfaction means everything to us. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #5175 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Rick

• L

  Lisa Smith
  5

  U S Bank is an amazing establishment for their customers. They hold my mortgage within U.S. Bank rather than many banks who sell them to other financial institutions. They offer their customers free money orders, safe direct-pay to all utilities, and they truly have exceptional customer service in whichever branch I visit. I definitely recommend U.S. Bank.

• D

  Des77
  4

  Never enough Tellers available. I left a message with a Teller for the manager but I never received a call back. However, the employees at US Bank on Mass Street including The Manager, are very friendly, take good care of their clients & solve issues. Bravo 🍾

• a

  ankur patel
  1

  Worst customer service I have ever received at a bank, if you have no problems, it is fine, once you have a problem, they will take months to solve it. It has taken over 3 weeks to just get my password unlocked off the website. STAY AWAY, use bank of america or anyone else. This banks says five star service, I have been a customer for 9 years and am leaving and will give it less then the one star i have to on Google.

• O

  Oliver L'Esperance
  2

  Do not use this bank if you can avoid it. The tellers and managers I've dealt with have repeatedly been unhelpful and would rather tell you that something simply can't be done than to put in minimal effort to accomplish the same goal slightly differently.

• r

  rain fall
  1

  The worlds aren’t helpful, I tried to get help by this man because the atm took my card and all he said was “I don’t know what I can do abt that” like you could have asked what happened or tell your manager or something like that was so rude

  Response from the owner

  Good morning and thanks for reaching out with your review. I'm sorry to hear that you had difficulty getting assistance with retrieving your debit card from the ATM. I know how frustrating that can be, and we'd really like to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 1196. Once we receive your number, we'll give you a call within 2 business days, so we can look into this matter on your behalf. Thanks in advance. ^Chris

• C

  C Wa
  5

  Very friendly and knowledgeable people. I moved the business here after being very unhappy with another bank's customer service. I am very satisfied.

• N

  Niq Howard
  5

  The staff here is always super helpful and friendly no matter if I need a simple transaction or a complicated request.