U.S. Bank Branch Fair Oaks Ave, South Pasadena

U.S. Bank Branch Reviews

• S

  Stephenie Hendricks
  4

  Beware of the ATM at this location. I used my non-US bank card and it kept the card even though when I called my own bank there was no hold on my card. The staff was very helpful assisting me in trying to get my card back. I appreciate they understood the situation. But don’t ever put your bank card in this ATM!

• L

  Lee Provance
  1

  One star is too many! Deposited a check in mobile app ,got email the next day saying it was accepted ,the next day I have a negative balance,the next day I have fifteen dollars.i call 1800 # they tell me their fraud department put a ten day hold on it 4 days after I deposited it & she couldn't help me.i called the south Pasadena branch they said I needed to call my branch ( rosemead) so I did & they asked me a bunch of questions put me on holds few times then told me they couldn't do anything.i still have the check,it's good (there's a number to call to verify funds)but I can't cash it cause they say they can't stop the process even though they haven't done anything with it yet! Also I can't close my account to finds good bank till this check clears!

  Response from the owner

  We apologize your mobile deposit is taking longer than normal to be accepted, Lee. Deposits made using U.S. Bank Mobile Check Deposit are subject to the U.S. Bank Depository Agreement and may not be available for immediate withdrawal. No deposit is complete until we process it and collect the funds. If you’d like us to review your account, we’d be happy to. Please send us an email with your phone number to [email protected], including reference number 5372. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Chris Brophy
  1

  Extremely unprofessional branch. Visited a few days ago, was told to revisit this specific branch Monday when the branch manager would be there. Drove 45mins to go to this specific branch as I was instructed. The branch manager gives me a weird look and asks why I’m in Pasadena. Then tells me to drive to another branch in a different area and try to open a account there… I would not recommend this bank to anyone.

  Response from the owner

  Good morning, Chris. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location wasn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5497 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• J

  James Odell
  3

  I've always had a pleasant experience at this branch. My issue is not with the branch but the bank itself. My bank was originally Downey Savings which was one of the victims of the 2008 meltdown and was consolidated into U.S. Bank. Since that has happened I have been nickeled and dimed for at least $500 in fees. Yes, I can take some of the blame but I have called Customer Service and they would never make good faith efforts to figure something out and work with me even if something happened that wasn't my fault. Anyway, just closed my checking account and my savings which I started when I was 12 years old. I already switched my primary banking to a credit union and they have been great. I wanted to keep this one but I kept being dinged with b.s. fees. If you can, switch to a credit union and tell the banks to take a hike.

  Response from the owner

  I’m sorry to hear you’re thinking of leaving us, James. We do value your business and want to help as much as we can. If you would like to discuss this further, please email us your phone number. Our email address is [email protected]. Our current call back time frame is 24 business hours, but we will call you as soon as we can. Please also include reference number 2550. We look forward to speaking with you. Thank you. ^Chrishawna

• e

  erica r.
  1

  Bad service. 2 different ppl gave me wrong info. I had to call the 1 800 number updated what I needed to be done with no problems. This branch has employees with bad attitudes & they argue with each other in-front of everyone. 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

  Response from the owner

  Hello Erica, I'm sorry to hear you had a 1-star experience at the branch. Our goal is to provide great service, so I am sorry to hear we have fallen short. Would you like to discuss your visit further? If so, please email your phone number and reference #1739 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• S

  Sea Sun
  1

  You walk in and everyone greets you with a big smile, but unfortunately they are not very helpful or forthcoming with key information you expect them to know AND pass along to the customer. Customer Service includes actual service not just an empty smile.

• T

  Travis Nelson
  5

  Came in for a deposit and a few other transactions. The staff was extremely helpful and friendly. Would definitely recommend this bank and branch to anyone

• K

  Kathy Downing
  5

  this bank has nice people, decent parking, and respect for the elderly. the one in toluca lake, exactly the opposite.

• J

  Joseph M
  1

  not very nice...the atm ate my card and they told me they'd hold it for me when they fished it out...and now i call to find it was destroyed. are you trying to give B of A a run for their money in crappiness?

• B

  Butthole Bandito
  1

  Absolutely terrible tellers. Snarky, unhelpful, and uncalled for attitude. I will no longer be using this bank.

  Response from the owner

  Oh no! We never want a customer to feel that we are unhelpful. We are concerned to hear that you plan to use a different bank because of your experience. Would you like to discuss your concerns with us further? If so, please email your phone number and reference #10219 to us at [email protected] and we'll call you within 2 business days. Best wishes, ^Kim