Bank of America Financial Center Fair Oaks Ave, South Pasadena

Bank of America Financial Center Reviews

• A

  Ailec Wu
  1

  Came to withdraw 100 dollars in quarters. Branch only allows 20 dollars of quarters withdrawn per day. What is the point of having an account with bank of america if the branches give services even lower quality than that of a grocery store? Stop using the pandemic as an excuse for poor quality services.

  Response from the owner

  Hello Ailec. We'd like to find out more about your experience so we can continue to improve. Please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• A

  Amanda M
  1

  Constantly closed. Seemingly understaffed. What's the point of paying account fees and etc if branches can't seem to be open? Forget about trying to get anything done at this branch because you're in for a minimum 45 minute wait.

  Response from the owner

  Hi Amanda. We understand your frustration. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors including traffic in these locations. We offer convenient alternatives for some transactions available at the financial center. If needed, here is a link that can help you quickly find our locations and hours: https://locators.bankofamerica.com/. If you need further assistance or if you would like to discuss your account specifically, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^tasha

• R

  Renee Passalacqua
  1

  Very disappointed in the branch waited over 20 minutes. Only 2 tellers working. There are 4 windows. There should be all 4 tellers at counter working the busiest hours from 12 pm to 2pm.

  Response from the owner

  Hello Renee. We are sorry that we did not meet your expectations. Your feedback is very important to us. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^michael

• N

  Noel Cosio
  1

  I can’t count how many times I’ve been here and the atm to the far right DOESN'T WORK! Also I’ve been here several times and the bank is closed!? Closed at 2:30 on a Thursday closed Saturday and Sunday?? I swear if I didn’t live down the street I wouldn’t come here

  Response from the owner

  Hello Noel. I’m sharing your comment so a technician can look at the ATM. I’m sorry for the inconvenience and appreciate that you let us know. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^mark

• B

  Bobby4u
  4

  Nice security guard, overall ok experience. Why can't a huge conglomerate like bofa assign more tellers during peak times! Is that asking too much? There were 4 greeters and 2 tellers when I arrived. Come on we're in the middle of a pandemic.

• J

  Josh Vega
  1

  Worst BofA i’ve used .. ever!

  Response from the owner

  Hi, Josh. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

• V

  VIVIFY CLOTHING
  1

  Business account managers do not know what they can offer. Unbelievably not trained enough. I have to explain what they can do but they have no clue what so ever. They use to have good people but I guess they all left to better places. Who ever supervise this location please train them.

• J

  Jennifer Andersen
  1

  Website, app and called to check that they were open, and still closed on Saturdays.

  Response from the owner

  We are disappointed to read this. You can find nearby financial centers/ATM's and confirm the hours by visiting http://go.bofa.com/Locator. Location status and hours are updated real time and when new information is available regarding openings and hours, the website will be updated. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through mobile banking. Thank you for making us aware. ^tiffany

• M

  Miriana Ojeda
  5

  Love this branch. They are always extremely helpful. I have business banking as well as personal, so I am there a lot.

• D

  Dorothy J. English
  5

  This particular location is customer service efficient, much better than they were prior to the pandemic. Thank you for upgrading your method of operation.