U.S. Bank Branch E 9th St, Lockport

U.S. Bank Branch Reviews

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  T M
  1

  I called here to ask to speak to someone in the loan department. The lady said how can I help you, I stated is this the loan department she said no I can help.. So I proceed to ask her about the max pay for a personal loan. The lady replied $5000, I said no thats not true she said yes it is. I told her I took out a personal loan for $×××××. She said that's with collateral. I stated no its not she said hold on. She gets back on phone and say the limit is $25,000 for personal loan, but she said it with an attitude because she found out she gave me false information and had no idea what she was talking about. This is for the lady at that branch I dont know her name but, next time someone ask to speak to someone in a certain department just transfer them instead of giving false information.

  Response from the owner

  Hello Terri, Thanks for reaching out. The behavior you've described is very concerning and we'd really like to speak with you so that we can look into this. Please send us an email at [email protected] with your phone number and reference number 9847. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• R

  Roberta Schilling
  3

  So, I love this bank. The staff are just the best. One problem, since the Covid shutdowns, the location in my town has shut down twice. At least the first time they sent us an email to tell us why. Today, I went there and the entire bank was closed with a note taped to the outside of the front door stating they were 'temporarily closed'. I was like, "What???" No email. No explanation. Just closed. Not very customer friendly.

  Response from the owner

  Hello Roberta, I appreciate the time you've taken to provide this review and I apologize for any inconvenience regarding the branch. As you mentioned, we have implemented temporary hours at many of our branch locations. You can find details about this online at: usbank.com/covid19 We are also keeping our locator as up-to-date as possible with the current hours and contact information for each location at: usbank.com/locations Many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. ^Caitlin

• S

  Selvin Ortiz
  1

  The worst usbank branch ever, seeking for help for over 2 weeks no results, no one knows everything looks like no manager on site,no communication between employees had to go to other locations

  Response from the owner

  Hello Selvin, I am sorry to hear you haven't been able to get the help you need. Is there anything we can do to assist you? If so, please send an email to [email protected] and include your phone number and a description of the help you are needing. We will be glad to give you a call and offer our assistance in any way we can. For more immediate assistance you can call Customer Service at 800.872.2657. All the best, ^Kim

• K

  Kashun Brown
  1

  This Company is a Scam Beware. They ant to give you money only for you to get a Prepaid visa card and send it right back. Ts a scam alert font do it!!

  Response from the owner

  Hello Kashun, I am sorry to hear that you may not think highly of our bank. I can assure you that we are not a scam. I would like to speak with you directly so that we may clear the air. Please send your phone number along with reference number 4060 to [email protected]. Hope to hear from you soon. All the best.^Chris

• T

  Tuta Rokic
  1

  YOU CAN DEPOSIT CHECK ONLY IF IS LESS THAT $2500!!!! HELLO DO SOMETHING ABOUT DEPOSIT LIMIT!!!!!!IF YOU HAVE BUSINESS DO NOT OPEN ACCOUNT HERE YOU WILL GET ONLY PROBLEMS..NOW I LOOKING TO CHANGE MY BUSINESS ACCOUNT TO OTHER BANK!!!!!

  Response from the owner

  We thank you for taking the time to review your experience with us, Tuta. We would like to speak with you to learn more about the deposit and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 5122, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• M

  Melanie Eustaquio
  5

  Great Manager and staff. Very accommodating. Love banking with them. I will highly recommend this branch to my friends.

• B

  Brittani Lipowski
  1

  Been sitting on hold for 10 mins just to ask 1 question. This is not how ur supposed to treat a customer

  Response from the owner

  I know how frustrating long wait times can be and I'm sorry for any inconvenience, Brittani. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• e

  elder Leonel
  5

  Great bank. tellers are always with a smile. I really like it because it is close to my house

• N

  Nicole Banfi
  5

  Amazing customer service and very friendly