BMO Harris Bank E 9th St, Lockport

BMO Harris Bank Reviews

• L

  Logan Eliott
  1

  Don't! Friendliness does not equate to competence. Had the worst experience with this entire subsidiary of BMO, it's nothing like the Canadian one. Customer service is terrible and will hang up if they don't know what to do. (COMPANY WIDE) There's no communication between online services and in person services. One person will tell you one thing and another will tell you something else. Worst bank in the world. I've dealt with banks from a multitude of different countries and states; I've never had this much of a headache before. Beware and do your research. They have horrible ratings all over the internet. I wish I would've looked more into the bank before being foolish enough to give them my time. I liked neighborhood banks but this turned me off entirely. Leave your money in the hands of professionals.

  Response from the owner

  Hi, Logan! Thank you for taking the time to bring this to our attention. We apologize for this experience as this is not how we want our customers to feel about our services. Please email us at [email protected] with your full name and phone number, and we’ll arrange for you to be contacted to discuss the matter further. Thank you, BMO Digital Care Team

• L

  Lynn Bregar
  5

  I have been banking here since before BMO took over. The staff are welcoming and very helpful. It seems clear, though, they are as short staffed as everywhere else. Drive thru banking lines can get very long, particularly on weekends, when only one or two lanes are open. A car in front of me needed a slip, then had to fill out the slip, then fotgot their ID, then sat in their car a good several minutes before pulling away. I don't believe there was anything the tellers could do about this, but if there are no other lanes open, the wait times are going to skyrocket. Hard to provide exceptional service that way. Still, I appreciate having a large and sound banking system like BMO here in town.

  Response from the owner

  Hi Lynn, we really appreciate you taking the time to leave your review and we are glad to hear that you had a great experience! We will share your feedback with our team. Thank you, BMO Digital Care Team

• A

  Ashley R
  2

  The drive up windows are never all open. I have waited behind 2 cars for over 15min on more than 1 occasion. If you deposit cash OR checks into the drive up ATM, they do not clear for 24 hours. If I am depositing cash, it should automatically be available in my account. My paycheck comes from BMO Harris, and I obviously have a BMO account, but my check doesnt clear for 24 hours unless I specify that it gets deposited as "cash". I'm just over having to wait for the money I earned!

• K

  Katie Schuldt
  5

  The staff both inside and at the drive thru are always super friendly and helpful! I’ve never encountered any issues doing my banking at this location!

  Response from the owner

  Thanks for letting us know that you had a great experience, Katie, and for being a part of the BMO community! Thank you, BMO Digital Care Team

• M

  Mark Malewski
  1

  I'm not a fan of BMO Harris Bank, their fees are really high, their interest rates (that they pay customers) are low, and they don't offer "free checking" for Veterans, and I prefer Chase (since they do offer "Free Checking" for Veterans). Their online banking is not as nice as Chase (or Bank of America), and since I do most of my "Bill Pay" online (and quickpay), I do think that Chase Bank is much better than BMO Harris.

• A

  Althea Plucinski
  2

  Terrible drive-up service! Been waiting over ten minutes behind one car. 4 cars behind me, and only one teller. Manager should have camera in their office to see drive-up to staff better. When i left there were 7 cars lined-up, still only one teller.

  Response from the owner

  Hi, Althea. We’re sorry to learn of the wait time you’ve recently experienced at our East Ninth St Lockport branch. We will forward this feedback over to the branch manager to ensure that we are meeting the needs of our customers. Thank you for taking the time to bring this to our attention. Have a great day, BMO Digital Care Team

• E

  Eric Jansma
  1

  Drive thru closed Saturday at 12:15 when its supposed to be open until 1pm. This is not the first time either. If you're not gonna stay open until 1pm then you should change your listed hours of operation

  Response from the owner

  Thanks for reaching out to us, Eric. We thank you for your feedback. We are aware that our customers may face different time constraints, and are working to ensure that our drive thru hours of operation are set at a reasonable time frame to serve all customers accordingly. Thank you, BMO Digital Care Team

• N

  Nick Gee
  5

  I have been doing personal and business banking here for 15 years. I love the staff and the bankers are always very helpful with my business needs. I will be banking here for years to come.

  Response from the owner

  Thank you so much for your kind words, Nick. We really appreciate you taking the time to share your experience with us. Thank you, BMO Digital Care Team.

• G

  GOGERONIMO LIL
  2

  I walked in yesterday with a jar of change & they refused to take it... This is a bank ?? Instead they handed me rolls to wrap it up myself. I don't see this bank lasting much longer.... They will steal spare change out of your account though.

• F

  Fahim Bawany
  1

  They’re Never Answering a Phone Calls, Never Ever seen Any bank like that, who don’t pickup a Customer Calls.