Canals & Trails Credit Union S State St, Lockport

Canals & Trails Credit Union Reviews

• J

  Jeffrey Herring
  5

  Extraordinary service, Korrinne went above and beyond for me. She also helped me utilize another one of the credit unions services that I was unaware of. I will definitely be referring friends and family.

  Response from the owner

  Thanks for that great review! We feel like we've got the best members in the world and members like you make our job meaningful.

• J

  Josh Stell
  5

  Canals and Trails will be the first and only place I look for loans. When I was 18 with new credit they gave me a loan to buy a used car. It wasn't necessarily expensive, but they afforded me the opportunity to build credit without a cosigner, something I couldn't get. In fact, I applied multiple places and was turned down everywhere but here. Better yet, I was given reasonable financing (9% on a car for an 18 year old, remember). I paid that loan off 3 months early and when I was looking to get a loan for my Motorcycle, they were the first and only place I had to go. I earned a better rate thanks to my past and now somewhat-established credit, and they made it such an easy process. I recommend them to anyone I know who needs a loan.

  Response from the owner

  Thank you Josh!

• G

  Gina Simonetti
  5

  Really great people to do business with.I have bad credit but I needed a car and couldn't find reasonable financing until I sat down with them. Always so reasonable and friendly!

  Response from the owner

  Thank you Gina!

• J

  Jacki Borne
  1

  I deposited CASH on the 15th at the ATM. It is the 18th and they still are holding $75 making my passport processing fee check bounce. How is it that you can hold a CASH deposit. This was my back up checking account and once the passport fee clears I will be closing my account.

  Response from the owner

  Hi Jacki Thank you for taking the time to write this review. I’m sorry to hear about the issues you were having with our ATM. I completely understand how frustrating it was when your cash deposit was not available in your account. Our staff resolved the problem and reversed any fees you were charged. In addition, we have reached out to our ATM department to see what we can do to fix the issue. Please let us know what we can do so you can feel confident about keeping your account open at Canals & Trails Credit Union.

• D

  Daniel Cilella
  5

  Very friendly people and easy to do business with. I've been recommending my close friends and family.

  Response from the owner

  They're a great group of people and we love it when we get this kind of feedback.

• C

  Christina Bergbow
  5

  They are top notch in customer service. Service is very personalized- your not just a checking account- your a person.

  Response from the owner

  Thanks for that great review. We feel like we've got the best customers in the world and members like you make this work fun and meaningful for us.

• B

  Barbara Wright
  5

  I always had awesome service Really better than banks

• M

  Michelle Cannon
  5

  LOVE Canals and Trails. Nancy and Lorraine are the Best and it is so nice that they know and take care of their customers! :)

  Response from the owner

  Thank you Michelle!

• K

  Kelsey Schuler
  5

  Great service, very nice and helpful people. I've been a member for years with no issues.

  Response from the owner

  Thank you

• M

  Michelle Fraunhoffer
  5

  I've had nothing but good experiences here! Such sweet employees.

  Response from the owner

  Thank you Michelle!