U.S. Bank Branch Del Paso Rd, Sacramento

U.S. Bank Branch Reviews

• O

  Omer WMS
  1

  DO NOT go to this branch. Had 3 auto loans with USBank in the past 4 years. All paid off within a year. Going for 4th. Rep didn't follow back up. Then they said they entered the wrong info for the loan and would need to do another hard inquiry. I refused. They still ran it anyways. Then again, when I went back to them, they kept delaying everything and wouldn't have the decency to call me back even though everything was approved. They literally missed out on a loan opportunity due to laziness and negligence. I eventually ended up going with Golden One and paying cash. Horrible service. Worst branch ever.

  Response from the owner

  We are concerned to hear of your recent experience, Omer. We would like the chance to talk with you further about what happened and offer our help in any way we can. Please email your phone number and reference #7105 to us at [email protected] and we'll call you within 24-48 business hours. Thank you. ^Kim

• M

  M H
  4

  You guys need to promote Ebony to manager! She's the main reason I come to this location, always so helpful with a great attitude, even when it's busy or the end of the day, she always has time for her customer.

• M

  Max C.
  1

  There was a young African American female teller there asking way more information than required to open an account. I'm not sure what her intentions were but they were suspicious none the less. NEVER go to this branch. Stay away from here. Good bank, bad branch.

• R

  RICH MEEKER
  5

  i go here every day and everyone is so professional, i feel bad when they are following rules and someone ahead of me is in line giving them a hard time. The maturity of some folks is so lame, perhaps that's why they are trying to do something wrong. Any way all you employees keep smilling your great Golden Meek

• S

  Simon Sudz (Simon Sudz)
  5

  I like this branch...sometimes it’s busy and a bit small, but they assist when needed. The ATM works and I like the tellers. I have two accounts here..convenient to do business bank for me.

  Response from the owner

  Hello, Carol! Thanks so much for the feedback! We appreciate you :) The U.S. Bank Social Media Team

• P

  Parastoo Yaghmaee
  1

  Very bad experience. Very poor customer service. I went in the branch located in Davis for a deposit. The teller was very rude and impatient. She interrupted me with a very bad tone""" let me finish what I am saying!!!!!" I don't plan to do anything with that bank.

• A

  Andrey Golovin
  1

  The most ridiculous place to get a refinance such slow customer service if someone needs a refinance dont go thru us bank incompetence and excuses is all they got

  Response from the owner

  Hello Andrey, thanks for sharing your experience. We’re sorry that you didn’t receive assistance in a timely manner. If you’d like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 6888. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• E

  E C
  1

  The service and the quality of the atm machine is unmatched compared to other banks.

  Response from the owner

  Hello EC, thank you for taking the time to share your frustration about the ATM at one of our branches. If you would like to discuss your concerns further, please email your phone number and reference #8431 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

• C

  Cindy Jones
  1

  Called first to see if could do a certain transaction, told yes. Got to the bank and told no. They weren't comfortable doing it.

• B

  Brandon Fore
  1

  They make sure that only one person is working the first few days of the month. Always a long line of people waiting to be served.

  Response from the owner

  It is never our intention to disappoint our customers, Brandon. I understand long wait times can be frustrating and impact your daily activities and I apologize. If you would like to speak to us about this further, we'd be glad to address your concerns. Please send us an email with your phone number to [email protected], including reference number 1438. One of us will call you within 24-48 business hours or sooner. Thank you and we look forward to hearing from you soon. ^Larisa