Bank of America Financial Center Del Paso Rd, Sacramento

Bank of America Financial Center Reviews

• D

  Daniel Diaz
  5

  I went to Wells Fargo Saturday to open a checking account. They acted like I didn't know what I was talking about. Manager had to come over and tell me it will be about 2 weeks. Yikes. I went over to BofA and they understood what I needed, got me in later that day, and the whole process took 20 minutes. I would like to thank the Manager on Duty and also Isaac Rhodes for the great customer service!

  Response from the owner

  Hi Daniel. Thanks for letting us know how helpful Isaac was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. We're also happy to hear that your recent financial center experience was seamless. Thank you for choosing Bank of America. ^nicole

• C

  Christian Baker
  1

  By far the worst bank I ever banked with. I’m getting all My documents ready to move to chase. Customer service is just pass horrible. From top manager to pretty much everyone. I would give them 1/2 star if I could. Don’t bank with them.

  Response from the owner

  Hi Firas, we're concerned to hear of this and appreciate you taking the time to share your feedback with us. We would like the opportunity to further connect and learn more about what happened during your visit and provide this to the leadership of that location. If possible, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• F

  Feliciano Hernandez
  1

  The unfriendly and rude assistant manager Tina who uses Isaac the rude customer service representative as her enforcer by not allowing me to us my BOA card as my second form of ID. The whole point was to access my account because thats what I was told on the phone. When I arrived and Isaac saw my EDD card he automatically said he couldn't help, so I asked to talk to Tina. She stated that somehow which still doesn't make sense that my Prepaid card is not accessible to them to see the balance or anything, but I needed to show another banks debit card to change their mind into helping me. This is directly hurting a large portion of their customers that need the money after being out of work for paid leave or disability. Your customer service shouldn't get better or worse depending on what the customer's issue is which I experienced the latter. He even got an attitude in front of Tina by saying I was "playing games", so sorry I'm not a new customer you can get your commission from but thats not my issue. I looked at his arms and saw that he was just hired for his street attitude, because after showing Tina my second form of ID he quickly moved me out of his cubicle to speak to the verification person over the phone but their system was down and when I told him he laughed immediately and said to himself "I guess you have to come back later". This is predatory behavior which banks used to hide by being professional to their customers, but at this BOA its all out their to see for yourself that its not your money its the banks, and they will pick and choose who to release it to. I will immediately withdraw my money once I am able to and go deposit it at my regularly used bank, one with less evil business practices.

  Response from the owner

  Hi, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• A

  Antoinette Perez
  1

  They need to do their job and keep their comments to themselves. Rude, offensive, disrespectful, unprofessional tellers. Complete lack of customer service.

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• B

  Bryan Underhill
  2

  Pretty bad customer service, the wait time was uncomfortably long. Security guard was nice though so 1 extra star.

  Response from the owner

  Hi, Bryan. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• P

  Parmeet Singh
  1

  The Manager is not qualified to be a manager she can’t even handle an account how is she authorized to run the whole branch my $4500 went missing from my checking to my credit and they don’t even care.

  Response from the owner

  Thanks for sharing this feedback about your experience. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• E

  Ernest L. Phillips
  2

  The customer service here is terrible. The reps are lazy and shortsighted. When presented with an opportunity to go just a little above and beyond to ensure a good experience, they chose to be lazy. I just used the ATM, but needed change. The line was quite long so I asked one of the bank reps sitting in her office, if she could get change for me. She said only the tellers had change. Miss, I am sure you have access to change as well. Instead you chose to sit on your butt and forgo creating a good experience for a long time customer. Extremely disappointing.

• T

  TheVideoGameKeep TheVideoGameKeep
  1

  It's closed like every other BofA.

  Response from the owner

  Hello. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/ . ^nicole

• T

  Trinadh Narahari
  1

  Terrible customer service here. Despite having an appointment, they make you wait 45-1hr for Notary services. Clearly shows they are disorganized with appointments and walk ins. Better look for another Bank of America branch nearby.

• s

  sid khan
  1

  The customer service here is terrible. The reps are lazy and shortsighted. When presented with an opportunity to go just a little above and beyond to ensure a good experience.