U.S. Bank Branch W 12th St, Kansas City

U.S. Bank Branch Reviews

• S

  Shayna Tyler
  5

  Abel Gousseinov is the absolute best. He is patient, helpful, and kind. He is the main reason I return to this bank! Highly recommend.

• L

  Lisa Freidel
  5

  Moved our business accounts to US Bank and our credit card processing. We’re estimating a savings of $10K this year! Matt Jansen is our hero!!!

• D

  De 24
  5

  This is the absolute best bank in the city my favorite banker is Abel! He’s been my Financial guru I can come to him with all of my questions no matter how small or how large they are he has given me so many tools and knowledge to live by to help work on my credit score he is the best this is the best US Bank in Kansas City downtown thank you

• A

  Anthony Hughes
  1

  I was called in for an interview at this location. Not only was the interview process interrupted, disorganized, and highly unprofessional, but so was the method of contact following. Chelsea Ruland, the new Branch Manager, reached out to me following this initial interview from her personal phone via TEXT at 7:45pm, well outside of business hours, to set-up a secondary interview for the following day at 9:30am. During my interview, I explained to her that my availability for this day was after 1:00pm, considering I had a meeting at 11:00am. Although I explained this to her prior, she attempted to give me 14 hour notice for a secondary-interview at a location 20-minutes away from my home, which after travel to and from would cause be to be late to my already aforementioned interview. When I reminded Ms. Ruland that I had a prior engagement and would be unable to attend another meeting in the same morning, she requested that I come even earlier at 9:00am. I then explained to her that it was not possible on such short-notice, considering she reached out to me in the evening, long after the work-day had ended. Upon her receiving this message with my available times to meet, she proceeded to send me this message: "Unfortunately, tomorrow morning works best for my and my bosses schedules. We are doing a second interview with one other candidate, but we're looking to move quickly on this position. If our candidate isn't the right fit tomorrow, then we'll give you a call and try to get something on the calendar. This position has been open for a long time which is why we're moving so quickly. If it works out with the other candidate, I wish you luck on your job search and it was a pleasure meeting you." Essentially, I was contacted from Ms. Ruland's personal phone number at 7:45pm via TEXT message, which I found very unprofessional and disrespectful, and when I was unable to meet her 14-hour notice due to prior engagements, she immediately redacted her job offer and began to send me more rude messages. I've reached out to the Corporate Office in regards to this issue, but I would like anyone considering to bank with this location to read this and think twice. Remember, make today a great one!

• J

  Jesse Alonzo
  1

  Worst bank. Customer service, and wait times compared to the DMV. Employees stand around acting busy doing nothing.

  Response from the owner

  Hello, Jesse. Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative regarding the customer service or wait times at your local branch, you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• D

  Dre Minor
  5

  NEVER A LONG WAIT GREAT LOCATION EXCELLENT SERVICE ATM OUT FRONT SECURED FACILITY ALL MY BANKING MEEDS

• s

  sushi oconnor
  4

  Large branch in downtown. Parking OK, if you have a smaller Mid-size vehicle

• A

  Ashley Johnson
  4

  Great location. Friendly Staff. I just wish they was opened on Saturdays!

• A

  Andrew Boyce
  5

  Peoeple there are asking. Nothing but respect for this branch

  Response from the owner

  Hello! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a wonderful day! The U.S. Bank Social Media Team

• R

  Richard D Spurlock
  4

  Think you for helping me from being lost in the city