U.S. Bank Branch W Bowles Ave, Littleton

U.S. Bank Branch Reviews

• J

  J Seif
  1

  Worst branch ever. Their drive thru is never open and when I politely asked one of the 3 tellers inside why they couldn’t have their drive thru open she claimed it was because they were short staffed. I understand this pandemic has taken its toll on staffing everywhere, but to have 3 tellers inside and not one of them can work the drive thru makes no sense. There was also another employee sitting on his phone in the main part of the bank. I’m sure he’s there for loans and such but the teller, who rudely explained why they didn’t have the drive thru open, Stephanie G., said she was also serving as back-up for him. As he sat on his phone. Poor management, poor customer service. This event alone would not be enough to warrant a review like this, but throughout the years this has been a resonating theme with this branch.

  Response from the owner

  Hello, thank you for taking the time to reach out. We are concerned about your recent experiences and would like to discuss them further. Please send us an email with your phone number and reference #0330 to [email protected] and we'll contact you within 48 business hours. I hope you have a great weekend. Kind regards, ^Kortnee

• L

  Lauren Simpson
  5

  I have always had a great experience at this branch, everyone is always very nice and professional. I unfortunately had to close my account because I moved to another state. Michael was extremely helpful and went above and beyond to assist me.

  Response from the owner

  We appreciate the kind words, Lauren. We hope you had a great move! All the best. ^Michael

• A

  Almina Kaselis
  1

  Really no stars. Welcome to the hidden-cost economy, where sneaky fees are lurking everywhere: cashiers check to get the money from your own account cost you $10 while transfer to Europe via Western Union $7.50. Let it sync.

• A

  Ace Solutions
  1

  I am an American biz owner. My father served 30 years in the US Navy. Your bank has ruined my business and my life. I hope you know that you will get away with your EVIL deed because your a bank with lawyers.

  Response from the owner

  Thank you for taking the time to leave a review. We’d like the opportunity to examine the situation on your behalf. Please send an email to [email protected] with your phone number and reference number 1671. Once we receive the requested information, we’ll have an ambassador reach out to you shortly after. We look forward to hearing from you. ^Chris

• B

  Ben Stegman
  1

  Poor customer service. Irrisponsible fraud department. Incompetent agents. Im pullin ally bank accounts (personal, and buisness) and canceling all my credit cards. Fraud on my account and they wont help plus leave you suseptible to more fraud!

  Response from the owner

  Good morning, Ben. Thanks for taking the time to leave a review. I understand how stressful fraud situations are. We'd hate to lose your business and are happy to see how we can assist. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0417. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• b

  bogus stuff
  1

  Slow and inattentive service. I was visiting to get $2700 worth of Cashiers checks to pay rent and other bills. I ended up being stuck in the drive through for approximately an hour because the rep FORGOT why I was there, gave my ID and debit card to a different guest, AND gave me someone elses ID. I told them about their mistake and sent the ID back immediately. It took ages for them to retrieve my ID and debit card, I received no apology and the rep cut communication off without telling me what was going on. When I pressed the call button to speak with the rep after waiting a very long time, assuming they forgot about me again, the rep got huffy with me and was clearly upset that I was asking where my $2700 in cashiers checks went. Of course a few days later I started getting unauthorized transactions, locally, on my debit card that I had to dispute and was forced to request a new debit card as a result.

  Response from the owner

  I'm so sorry to hear about your recent branch experience. Our goal is to provide great service, so I am sorry we have fallen short. We welcome the chance to discuss your visit further. Please email your phone number and reference #8959 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• B

  Bob Carson
  5

  I've been banking at this branch for the past 6 years. The employees are always friendly and efficient in their work. The bankers were very helpful in opening accounts for my mother. I've also opened a number of loans at this location and they made the process as easy as possible with attractive rates. I'd recommend this branch to anyone.

• v

  valerie mundy
  1

  Terrible service. The manager, Chris Vail, was not interested in helping us at all. He was annoyed with us before we even said hello. My 90 year old mother wanted to transfer funds from her old bank in Charlotte to her new us bank account. Chris Vail had no kind words for her at all. When we finished our business my mom said Vail’s lack of professionalism would never be tolerated in Charlotte. Wish we never opened an account here. The atmosphere is toxic. Always the managers problem to solve.

  Response from the owner

  Hello Valerie, Thanks for providing your review and for bringing this to our attention. The behavior you've described is very concerning to us. We'd really like to speak with you further about your experience. Please send us an email at [email protected] with your phone number and reference number 7621. Once we receive your number, we'll give you a call within 2 business days. We hope to speak with you soon. ^Caitlin

• D

  DSA
  1

  US Bank has done nothing to improve service during the COVID pandemic! The lobby remains closed, only 3 drive up windows are open because they won’t fix one lane that is broken, only a couple tellers with the drive up, drive up always has 4+ cars per lane and a 20-45 minute wait, and the manager has a “Deal with it attitude” when confronted about the issues. It’s ridiculous that 3 other nearby locations are closed and the impact on customers is not acceptable!

  Response from the owner

  Good morning, We appreciate the time you've taken to reach out about your experience. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. In the meantime, many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24-Hour Customer Service at 800-872-2657. Should you like to discuss your experience in further detail, we'd be happy to give you a call. Please send us an email at [email protected] with your phone number and reference number 6689. Once we receive your number, we'll give you a call within 2 business days. All the best. ^Caitlin

• D

  David VanderJagt
  1

  Don't waste your time or money trying to work with these incompetent fools. Customer service is completely inept. Wouldn't allow me to withdraw funds from my (new) account, and each person you speak with will provide a different answer. Probably the worst bank experience ever.

  Response from the owner

  Hello David, thanks for taking the time to share your experience. We'd like to hear more about your interactions. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 3876. We look forward to hearing from you. ^Heather