Bellco Credit Union W Progress Ave, Littleton

Bellco Credit Union Reviews

• S

  Sam D
  1

  2nd Edit: After a second offer to cancel this card and send another, I just bit the bullet. I paid off the card. I'd rather deal with financial ruin than this company. EDIT: Ordered the replacement card on the 3rd. Shipped out on the 6th. It is the 29th. No card. At this point, the monetary emergency I needed this card for has passed. Customer service was as unhelpful as me not having the card itself. Their "responses" amounted to a "deal with it". I look forward to being free of this company. Original: When trying to replace my card in person, I was told to "pay $45 to expedite my credit card being shipped" or wait for it in the mail. So far, it's been ten days. No card. My new credit union issued a replacement the same day. I will be paying my credit off and using another CU, as should anyone with memory issues or veteran status. I'd add that I do not trust businesses that route individual branch locations to the same answering service. That, and it cost me $45 to expedite ship a refrigerated cake during the time it's taken me to not receive this card so I'm not sure how the metrics for their replacement card adds up. Thankfully, I've been able to refer my clients to other more suitable services and look forward to washing my hands of what feels like an attempt to grift my household despite 7 years with this CU.

  Response from the owner

  Hello, Sam. Thank you for sharing your experience. We are truly sorry to hear of any troubles and have shared this feedback with a member of our management team. Please consider sending an email to [email protected] with your preferred phone number so that we may have someone contact you and look into this further. -Ashley

• K

  Kevin Osborne
  1

  Very poor customer service, short, rude and insincere answers. I never ruled out being a member until now. As part of the Credit Union Co-Op, i am very disappointed in the way my wife and I were treated today at the Progress Location in Littleton.

  Response from the owner

  Hello, Kevin. Thank you for taking the time to write a review. Our goal is to provide a positive experience for all and we are sincerely sorry to hear of any issues. If you are still in need of assistance, we hope you will consider emailing us at [email protected] with more information and your preferred phone number. - Ashley

• Z

  Zachary Booth
  1

  I want to warn everyone to never do business here - especially auto loans. They quite literally stole money from me. They said they were putting the sales taxes etc into my loan, and then comes to find out that I still had to pay the exact taxes at the DMV at registration. I gave Bellco months to reach back out after speaking with managers and multiple loan officers. They STILL have not reached out. I deserve my money back, but I won't get it. I will never do business here again, and I hope you don't either.

  Response from the owner

  Hello Zachary. We apologize that you did not experience the level of service that we intend to deliver. We would like to understand more about your experience so we can address it and would greatly appreciate if you would send an email to [email protected]. Please include your preferred contact information and best time to contact you.

• R

  Rich Worley
  2

  The banking fees are too high here. I'd avoid this Credit Union. There are better options in the area.

  Response from the owner

  Hello, Rich. Thank you for taking the time to leave your review. We value member feedback and appreciate you sharing yours with us. If you would like someone to contact you regarding your review please consider emailing us at [email protected]. - Ashley

• j

  johnny astroid
  5

  The Littleton branch is full of awesome people who take care of business, I've been with Bellco for over 5 years and have never had a problem with the service they provide. I will continue to bank here until the end. Thanks.

  Response from the owner

  Thank you for this lovely review Johnny! We appreciate your membership! -Ashley

• C

  Carley Rupert
  5

  First of all I have to say quick and easy services they take no time at all. My husband and I came in with no appointment and James was very accommodating he could tell I really just wanted to get my adulting done and he made it work with how busy they were and no notice. The woman that helped us was wonderful and efficient thank you guys this is my first true experience with a credit union over a bank, so far worth the investment....;)

  Response from the owner

  Thank you for taking the opportunity to share your experience. We're so happy to hear this and will be sure to pass this along to James and his team! Thank you for your membership! Sincerely, Bellco Credit Union

• E

  Eric Jones
  2

  The people on the front line are overall good. The institution as a whole is a bit antiquainted. The customer service hours are a bit weak. Even through the phone. And the little things. The app isnt the best. A lot of features are buggy and slow. Theyre slow at processing transations and having the spending reflect your balance in ypur account. And then there are things like a $6 fee to replace a debit your ATM did not return to me seems a bit steep for such a simple and commonplace item in this day and age. Especially when it was your ATM at fault for not returning my card. I mean its excessive, even if it was my own fault, but especially when It iwas Bellco's. Really considering moving away for these reasons. Also I just wanted a reprint of the exact same card, number and all and was more or less ignored as the teller just went on Auto Pilot and gave me a whole new card and number and all.

• S

  Summer Nicole Sturlaugson
  5

  Awesome service and a great place to bank. I have my auto loan and a checking account with these guys and I have always had great experiences both in branch and over the phone. The bankers at this branch have always been extremely polite and thorough in their knowledge,and the customer service on the phone was quick, easy and friendly!

  Response from the owner

  Thank you so much for your kind words, Summer Nicole. We really appreciate you taking the time out to share your experience with us. Cheers, Shelby, Bellco Credit Union

• K

  Kelly Honaman
  1

  If you're of a younger age don't expect to receive any customer service or help from this place. They keep you from accessing your own money online and through the ATM for months on end but they'll let fraudulent charges be made, and when you ask a manager for help they will merely stick a phone number in your face and tell you they can't do anything, let alone have empathy or concern for the fact that your money has been stolen from you. Then you'll call the number and spend hours on the phone only to realize two weeks later that they never investigated the fraudulent charges and your whole paycheck has vanished into thin air. They're exclusive to Colorado which is a major inconvenience if you travel, of course if all your money gets stolen I guess that's not really an issue. SAVE YOURSELF. I will forewarn everyone I know NOT TO DO ANY BUSINESS WITH BELLCO.

  Response from the owner

  Our members’ financial security is a top priority and we take fraudulent matters seriously. Based on the information available to us, you do not appear to be a member of Bellco. If you could send an email to [email protected] with your contact information, we can verify your membership and have someone reach out to you so that we can investigate your concerns. Sincerely, Shelby, Bellco Credit Union

• 4

  4514LU
  5

  The people here are so nice and professional. Gets busy sometimes but when it happens, they are not standing around they are hustling and the desk bankers help out. Our business account here has been handled well and is just smooth and easy. Sad to see the low ratings, I love being a customer here.

  Response from the owner

  Thank you for your Bellco membership and thanks for the review!