U.S. Bank Branch N Freedom Blvd, Provo

U.S. Bank Branch Reviews

• P

  Paula Pili
  1

  US Bank is one of those large financial conglomerates that prey off the small consumer. Their customer service agents on the phone have zero competency and are not authorized to make any decisions. I deal with the same issues constantly Their fees are outrageous! I go into their physical banks and they are equally incompetent. The app is extremely lagging. In this modern day and age, traditional Banks are definitely not the answer. Support your local “not for profit” Credit Unions. Not that my little account matters, but, the joke is probably on me. I should have left their bank years ago. I’m partially at fault for allowing this bank to “sift me as wheat” The only emotion US Bank leaves with me is anger. I don’t want to be angry. In my ignorance I stayed.

• J

  Joe O
  1

  U.S. Bank ? More like Mexico Bank. U.S. Bank branches pretty much only hire Mexican bank tellers that barely speak any English.

• E

  Evan Thieme
  5

  I was only free for a limited amount of time for an appointment, and the person I talked to on the phone the day before was able to help me out and get me in the next day. At the branch, I was helped by Cyler, who was very personable and a great help! He was able to help me navigate my profile better and open a new account. He responded very promptly and helpfully in the ensuing days to ensure that everything went through properly, which it did! #USBANK

• R

  Rossy Mijares
  2

  I went in to make a deposit on April 14 and the ATM machine broke down in the middle of the transaction and took my ATM card and my money; it did not give me a receipt or anything else. The only reason I used the ATM it was because they were close due to the Covid 19 I called in the Orem Danielle was super helpful this is why I give it a two star not a 1. It's been almost 3 weeks and the bank has denied my claim and have not giving me the money yet. Danielle call me and said that they had finally found it and that it would be in my account by Tuesday; that would be 3 weeks and a day later.

• t

  tyler wilkinson
  1

  Went in to open (2) business accounts with teller Mason. Waited my turn and was then told he didn’t have time to work with me and I’d have to come back. I asked if other customers held higher priority than me!? Was told that the line customers couldn’t be left waiting. Then was told documents I emailed couldn’t be downloaded and I’d need to bring in physical papers. Don’t we live in the era of digital documents!? Was also told my account would take up to a week to open and needed review. I believe that was an attempt to discourage me so the other customers could be helped. Not happy with this insufficient “branch.”

  Response from the owner

  Good morning Tyler. We're sorry to hear you had a less than satisfactory experience during your visit to this location. If you would like to share details you are welcome to do so by emailing [email protected]. Please include your contact information and reference number 1924. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• c

  carlos vargas
  1

  The guy that helped us messed up our account really bad. Also, this bank sucks too. My sister and I created an account with US bank because it was the best for where she was going on her mission in california. US bank has been charging $9 in fees for maintenance and for paper bill. They told us that we would not have any fees if we got a credit card. I also asked the representative to make me an authorize user because i would be the one taking care of the account and credit card. I told the representative to give us a specific credit card that gave us points and instead gave us one that did not come with points. He could not fix the problem unless they run credit again. I cant fix the maintanece fee until my sister gets back home. So far she has been charged like $100 in fees that I have never heard a bank charge before. I would not suggest this branch or bank at all. I have called their customer service and have been told that I was going get a called back and never did. I called again and the representative transfered me to a voicemail. Horrible customer service in general. Made a third call as suggested on the post underneath and no resolution still. Probably will not call again unless to cancel.

  Response from the owner

  Hello, Carlos. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• N

  Nathaly De La Torre
  5

  Jared was so kind, great service!

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, Nathaly. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kortnee

• G

  Gabe Summers
  5

  All the tellers are fantastic and very professional. I had the opportunity to be helped by one named Braden Allred and he was incredible I really enjoyed my experience with him and will for sure be back here soon!

• R

  Rob Towne
  4

  I was having trouble with a deposit that the national customer support was not doing well trying to resolve it but finally I talked to Chase at this branch and he did a great job getting things taken care of faster than I expected. Thank you!

• C

  Chaim Zuniga
  5

  Great experience opening an account here. Seth was awesome to work with and was really efficient with time.