U.S. Bank Branch Green Valley Ranch Blvd, Denver

U.S. Bank Branch Reviews

• S

  Shoeb Iqbal
  1

  I went there cash one check but told me they don't have enough money in this branch. Poor service can't even do $2500

• M

  Mac T
  1

  Very rude people especially in management. Would not ever go back to this location.

  Response from the owner

  Hi, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1786 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• D

  Domineke Johnson
  1

  Worst service I have ever got, them three lady’s ain’t smarter then a box of rocks. They will tell false information and put in wrong information after telling them multiple time that’s not right then turn around and blame you.. I beg you to never ever come to this place.. on top of everything they find a way to charge you for there mess up.. just horrible service. They actually even hung up on me and waited for six to come around to not answer the phone and close called back multiple time and they didn’t answer .. they must hire anybody and everybody

  Response from the owner

  We’re sorry for the poor service, Domineke. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 4092. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• S

  Siobhan Miller
  5

  I feel so bad that I can't remember the tellers name - she was a young lady there after 5:00pm on 3.9.20. I had a complex transaction with some questions. She went WAY out of her way to explain everything to me, including printing off some information I could take away that would help me understand what was involved. All while being very easy to talk to and giving great customer service. Will definitely use this branch more often!

• D

  D J
  2

  It was Monday April 2nd 2018. The ATM machine is not reading my Debit card. There were about 19* people on the line almost backup to the king Sooners customer service center. The staffing was short only one agent. Took me more than 43 minuets to get the service. Please pay attention to the service you are providing and hire or staff adequate employees at least on the busy days Thanks

• S

  Sarah S
  1

  I would have put no stars if I could have. The teller was RUDE and didn't bother with a hello thank you or have a good day. This seems to be a trend at all of the locations I've visited. Try smiling and being nice!

  Response from the owner

  Hello Sarah, I truly appreciate you submitting your feedback, but apologize that it was not on better terms. Please let me be the first to apologize about your recent experience as we pride ourselves in making customers and non customers alike feel welcome. Unfortunately this was not your experience at all. If there is anything that we can attempt to do to rectify the situation, then please send your phone number along with reference number, 2848 to [email protected]. Hope to hear from you soon. All the best. ^Chris

• C

  Chris Fischer
  1

  Poor service! Show up to get bank statements, was told she couldn’t do it because there is a lot, that I would need to come back tomorrow. How would you have them ready right when you open at 9am? They are just lazy and do not want to do their jobs!

  Response from the owner

  Hello Chris, I'm not sure why the branch was unable to help you with your request for statement copies, but we can definitely look into your concerns further. We would like the chance to talk with you about your experience and offer our help in any way we can. Please email your phone number and reference #4754 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim

• A

  Andrew Lee
  1

  The teller (young man) was RUDE and bad attitude.

  Response from the owner

  Good morning, Andrew. Thanks for taking the time to share your experience. I apologize you didn't receive good service at this location. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0368. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• T

  Tampa Under pressure
  1

  Why are you open when you don’t want to open accounts. They said they were short staffed so they couldn’t open a account. Went to first bank in the same parking lot they opened the account in 10 minutes. Poor management and worse customer experience

  Response from the owner

  Thank you for taking the time to review our Tower Road Branch and bring this to our attention. We would like an opportunity to speak with you and share your experience with the district office. Please send us an email to [email protected] with your phone number and reference number 2857, and one of us will be happy to call you within 24 business hours to assist. We look forward to hearing from you. Thank you. ^Ryan

• X

  XL Samoan
  1

  Worst bank ever. Bad at telling information needed to know and when they promise you your money on a certain day they push it back more, and more and more. Worst experience with a bank ever. Going back to Chase and enjoy the lawsuit