U.S. Bank Branch 1700 W, West Jordan

U.S. Bank Branch Reviews

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  Carlos Avila.
  1

  Worst banking experiance ever this place Terrible. From manager to clerks. Im done whith us bank i liked your services when you guys worked with me. Since my home branched closed ive been forced to come to this location. And now i will be terminating, both buisness and personal accounts. Always holding my checks at the moment i need it the most. Why not hold it when i dont need it. Negitive 10 star. Worst thing is. I normaly love to give grate reviews. But evry now and then some buisnesses deserve to be exposed in their terrible practises.

  Response from the owner

  Good morning Carlos, thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. We definitely don't want to lose your business. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 9813 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

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  Christine Antoccia
  1

  If I could give them a zero , I would . Had a friend from out of town, had no vehicle, dropped him off to do a wire transfer and they refused to help stating, 1) We’r busy ( no one was in line) and 2) you need an appointment. Bank manager was in earshot and did nothing! Horrible service. He was inconvenienced by having to take a bus (2) to 104 th & Redwood. U.S. bank should shut this branch down.

  Response from the owner

  We’re so sorry we’ve let your friend down in providing exceptional service, Christine. It’s never our goal to leave our customers feeling this way. If you or your friend would like to discuss this incident further. Please send us an email with your phone number to [email protected], including reference number 9655. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• K

  Kyra R
  4

  Pretty good, though some customer service tellers (females mostly) have been very snippy and snooty with me like I was putting them out. Never had a male teller here treat me rudely, in fact they have been beyond ideal. Being a female myself, I think the women there need to be trained by the guys on what customer service is. All management male or female have been awesome, and very professional. Only thing I would be concerned about is the ATM. It swallowed my card and wouldn't give it back for no reason, and management said they can't help me, that it's not their ATM, it's a 3rd party. I wouldn't recommend using the ATM here.

• A

  Amy Wadsworth
  1

  I really don't want to give it one star but I can't post with out clicking one. I have never had such snotty, contending service. I have moved my account to America First, they are so nice and helpful. US bank is a joke. Every time I try to do any business with them I get the same snotty manager. This is at the 7000 S Redwood Location. I think the manager needs a course in human relations and how to interact with people. He is rude and un professional

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  Tim Maxwell
  1

  I went in to cash a check from this bank, they charged me money to cash their own check! Then tried to get me to open an account saying "we're a pretty cool bank", I thought this odd from a place that also told me that it cost them money to hold on to their clients money...that's not how banks work at all, or money. So I declined and told the teller that they are not a cool bank. I would not encourage anyone to bank here.

  Response from the owner

  Hello, Tim. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

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  Tyler Martin
  1

  I have been doing banking there for 18 years. We started doing our merchant processing there and we were mis guided and lied to by Andrew there merchant processing person. DO NOT DO MERCHANT PROCESSING WITH USBANK.

  Response from the owner

  Hello Tyler, your post is concerning to us because we never want a customer to feel they have been lied to. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #4116 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim

• J

  James S Turner
  2

  If the assistant manager was the manager i would raise the ratings.... manager needs to go back to CSR school

  Response from the owner

  Hello, James. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• S

  Sean Gallimore
  1

  There is a university credit union acrossed the street that won’t treat you like trash! Go there instead or be sorry!!!

  Response from the owner

  Hello, Sean. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• D

  Dion P.
  5

  Been with US Bank now going on over 10 years now and every branch I have visited are very kind and helpful. Above And Beyond Every Time.

  Response from the owner

  Thank you for your kind words, Dion. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee