U.S. Bank Branch Mountain View Rd, Rapid City

U.S. Bank Branch Reviews

• A

  Andria Michele
  3

  5 stars for the staff and us bank, in general. However, the credit cards are AWFUL! I have had nothing but problem after problem with their credit cards. This last problem I called about today is the last straw. I will never do any loan or credit card business with us bank again. And may even consider moving my money to another bank that is more loan/credit card friendly in the future. If you are a small business, especially beware. The small business credit cards are even worse. Take your business elsewhere if you need loans or credit cards for your business. I have been with US bank for many years and have loved them, but in the last few years I have signed up for credit cards and it has been an eternal nightmare. I get one problem fixed and then another one is created. I didn’t use one card for a year, decided to use it again and no surprise, another problem! US bank representatives explanation is always that the business cards and accounts are “different”.

  Response from the owner

  Hello Andria, I'm sorry to hear that you've had such an unsatisfactory experience with our credit cards. We'd really like to speak with you and to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 6800. Once we receive your number, we'll give you a call within 2 business days to look into what happened. We hope you'll allow us this opportunity to help. ^Caitlin

• T

  Tyler Barker
  4

  I opened an account at US Bank almost a week ago and I must say everyone I have worked with in the Rapid City, SD branch has been phenomenal! They have gone above and beyond, taken the time to meet with us, and have been thorough.

• J

  J
  1

  Cosed on Saturday is unacceptable. The credit union is open regular hours. I already quit this bank but I have to use it sometimes.

• C

  Colan Kellogg
  1

  Is it possible to do negative 5 stars? This place sucks and all the employees only care about how much money they are getting not the account holders getting theirs. Closing my account if they ever clear my paycheck

  Response from the owner

  Hello, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• C

  Chuck Rcsd
  5

  The staff at this branch are all excellent.