U.S. Bank Branch S Blaine St, Moscow

U.S. Bank Branch Reviews

• M

  Madi Nichelson
  2

  Hopefully this will be resolved soon- but it’s almost been 2 months since i first opened my account and i still can’t use it. I haven’t received a debit card yet either. At the actual office everyone has always been friendly, but if you want to call them don’t waste your time. I’ve called back the number they call from and the one listed here at least twice a day for the last week. NO ANSWER. I get it to a point- i’m very considerate of it being a bank in a busy small town, but this is nuts.

  Response from the owner

  We’re very concerned with what you have mentioned in your review, Madi. We certainly would like to speak with you to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 0843. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• C

  Cheyenne Smith
  2

  I have banked with USBank for over 20 years but am considering switching. Google AND your posted hours said you would be open Saturday morning and I needed to deposit checks. Doors were locked and drive through lanes were closed. I had an issue with the ATM and needed a teller. There was a number to call for an appointment but no one ever answered. That is an unacceptable level of customer service. I hate to switch but if you can't talk to an actual person to handle your banking when needed, I might have no choice.

  Response from the owner

  Good morning, Cheyenne. I apologize that the location wasn't open when you attempted to visit. We certainly don't want to lose your long standing relationship. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 4521 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• S

  Steve Mateo
  5

  I worked with Carissa Orr on a car loan, and I have to say, I couldn't be happier with the experience. I'd visited four other banks in Moscow, and not only did U.S. Bank have the best rate for the term I wanted, but their customer service was -- by far -- leaps and bounds ahead of everyone else. I cannot stress this enough: unless there's a huge disparity in the price of the product or service you're providing, delighting your customers is always going to win out. Treat people right and they're going to give you their business. Carissa was incredibly knowledgeable, friendly, and helpful. She was happy to answer any and all questions that I had. I will absolutely recommend U.S. Bank to anyone I know who's looking to buy a new car. Thank you, Carissa!

• C

  Charlene Leach
  5

  Amber gave me excellent customer care. She scheduled my appointments at times best for me, for I was in a time crunch. She was efficient and knowledgeable in meeting my requests. "Service with a smile" is an old cliché, but it fits my experience at the U.S. Bank in Moscow!

• C

  Chris Schwartz
  1

  Worst bank ever. Not only, are they never open in the lobby, it takes 30-75 minutes just to make a deposit in their drive through. Now, we are trying to close our account, and they say they only have 1 time slot available between now, October 5th, and the end of the month.

  Response from the owner

  Thank you for sharing your honest feedback, Chris. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• J

  Jennifer Thorsten
  3

  I always use the atm and there's rarely a line and it's open 24 hrs!! Which is great when your work schedule changes frequently! 1 problem though.. people NEVER use the parking spots and park right in front of it and block the parking spots instead.....

  Response from the owner

  Hello Jennifer. Thank you for taking a moment to share your feedback. If the issue with lane blockage continues, please send us an email to [email protected] with reference number 2015 and your phone number. We will be happy to call within 2 business days to have the matter investigated further. Thank you. ^Ryan

• F

  Francine Koziol
  5

  Had a great experience when I went in, Amber was a wonderful help. Side note: Posting this Summer of 2021. On google it looks like they're closed and phone calls usually aren't answered (you know, the usually "we're shorthanded") but if you drive up they'll help you out!

• L

  Laron Gregory
  2

  Used to be great, now the employees don't seem to be as well trained, almost always a decent wait, and worst of all its the only us bank atm in town and there's something wrong with it almost weekly. People are nice enough and try to help but after 20 years im strongly considering a new bank.

  Response from the owner

  Good morning Laron, thanks for taking the time to leave a review. We'd hate to lose your business, especially after 20 years. If you'd like to discuss your experiences in more detail, please send us an email to [email protected] including your phone number and reference number 3000. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• S

  Seth Dixon
  1

  I’d love to leave a better review. Over the phone customer service was competent, friendly, and helpful- but this branch is consistently grossly understaffed. A 20 minute wait every time I come... hire another teller? Edit: I wrote this review while in line, then was turned away even though I had an appointment, because the person who I had made the appointment with was fiddling around with the ATM in the back. I get that things come up, but I wish my time hadn’t been wasted.

  Response from the owner

  Hi Seth, Thanks for reaching out and for leaving this review. I’m really sorry to hear that you had to leave the branch without receiving the assistance you needed, especially since you’d set up an appointment. We’d really like to speak with you about your visit and make sure this is escalated to the appropriate management. Please send us an email at [email protected] with your phone number and reference number 4796. Once we receive your number, we’ll give you a call within one business day. Thanks again.^Caitlin

• J

  Joshua Weller
  5

  U.S. Bank - five stars The staff here are really kind and professional. They are quick, to the point, and they are good at answering questions. This guys are really great for small businesses who want their money well taken care of. Their professional services are not terrible like most other places. The manager is really nice and will take care of any business, person, or otherwise that needs any kind of assistance.